Problem in Verse when renaming a user with a cross certify

Hi all,

Performed renaming a user with a cross certify. The process was successful. But now when replying to the user in Verse, an error comes out, although the mail is delivered:

It is not found in the catalog:

In names.nsf everything is correct, when replying in Notes Client there is no such error

Why does this error occur in Verse? What View field does Verse look at when searching for a user in the catalog?

Thank you

Regards,
Katrine Chu

Can you confirm if after rename the old name was added in the alias in the person document? Are you able to send new email. Please do load updall -R names.nsf on both directory server and the cross certify server to update the view. Kindly let us know the result.

Hi, tristanhcl

In the third screenshot from names.nsf you can see that the old name is there. The commands have been executed and the server restarted. The emails reach the user, but each time we see this error in Verse.

Please help with the solution of the problem

Thanks