After Installing EasySync Pro for first time the EasySync conduit does not appear on the HotSync Custom menu. The original Palm Desktop conduits are still installed and working.
I followed the deinstall everything and reinstall instructions and still no luck.
I also tried installing EasySync Pro 4.2.3 and got the same result.
My environment is:
Palm Desktop 4.1.4
HotSync 6.0.1
Lotus Notes 7.0
Treo 650 - OS 5.4.8
Windows XP Pro
Thanks,
AJ
Subject: EasySync Pro 4.2.4 conduit not installed
There has been a lot of conversation here about support for Notes 7, but EasySync Pro 4.2.4 is supposed to support ND7, as well as Windows Mobile 5.
Info here:
http://www-1.ibm.com/support/docview.wss?rs=899&uid=swg21245408
If it’s not installing the conduits correctly, you might want to contact support …
Subject: RE: EasySync Pro 4.2.4 conduit not installed
I was able to get it to work by comparing the registry entries from a PC where it was working and a PC where it was not working.
Under HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\ there are multiple Application folders starting with Application0. I located the Application folder where Creator=0x50416464 (I believe this is the Contacts conduit). I modified the Conduit entry to “C:\Program Files\Common Files\XCPCSync.OEM\Lotus.211.101\Translators\PalmOS\rsCondut.dll” (without quotes).
I then set the Conduit entry to null in the Calendar, Tasks, and Memo Pad Application folders.
After that I stoped and restarted my HotSync manager and then started EasySync and pressed the syncronize button. Now everything seems to be working and the EasySync conduit appears in the HotSync custom list.
Not sure why the installation failed to properly register the EasySync conduit.
AJ
Subject: RE: EasySync Pro 4.2.4 conduit not installed
I have LN 6.5.1, with EasySyncPRo 4.2.4 with Palm T3, and there isn’t the conduit in the hotsync!!!
I don’t know if it’s normal, but it’s not pratical to launch the sync manually!!!
Subject: RE: EasySync Pro 4.2.4 conduit not installed
If there is no conduit then is EasySync working?
Not sure why it is not practical to launch sync manually. I always launch my sync by pressing my hotsync button manually.
Subject: RE: EasySync Pro 4.2.4 conduit not installed
I am having the same issue, but unfortunately copying and pasting your pathname in the conduit value field resulted in a “conflict” instead (I also nulled the others you indicated). I’m an IBM employee who downloaded 4.2.4 from ISSI and no matter how many times I reinstall, etc. I hit the “unable to find hotsync” error.
Subject: RE: EasySync Pro 4.2.4 conduit not installed
Compare my conduit registry entries to yours:
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Application0]
“Creator”=dword:44444952
“Conduit”=“SgPqiCn.dll”
[HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Application1]
“Creator”=dword:496e7374
“Priority”=dword:00000002
“Name”=“Install”
“Module”=“Instapp.exe”
“Integrate”=dword:00000000
[HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Application10]
“Creator”=dword:466f746f
“Conduit”=“photos.dll”
“Priority”=dword:00000002
“Directory”=“Photos”
“Remote0”=“PhotosDB-Foto”
“Name”=“Media”
“File0”=“PhotosDB-Foto.PDB”
“Module”=“Placeholder”
“Integrate”=dword:00000000
[HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Application11]
“Creator”=dword:61736333
“Conduit”=“VMConduit.dll”
“Priority”=dword:00000001
“Directory”=“VersaMail”
“Remote0”=“MultiMail Messages”
“Name”=“VersaMail”
“Integrate”=dword:00000000
[HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Application2]
“Creator”=dword:50416464
“Conduit”=“C:\Program Files\Common Files\XCPCSync.OEM\Lotus.211.101\Translators\PalmOS\rsCondut.dll”
[HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Application6]
“Creator”=dword:50446174
“Conduit”=“”
“Name”=“Calendar”
“Priority”=dword:00000002
“Directory”=“datebook”
“File0”=“datebook.dat”
[HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Application8]
“Creator”=dword:50546f64
“Conduit”=“”
“Name”=“Tasks”
“Priority”=dword:00000002
“Directory”=“todo”
“File0”=“todo.dat”
[HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop\Application9]
“Creator”=dword:504d656d
“Conduit”=“”
“Priority”=dword:00000002
“Directory”=“memopad”
“File0”=“memopad.dat”
Subject: RE: EasySync Pro 4.2.4 conduit not installed
I copied your registry and used it to replace the associated registry entries I had in the \Pilot Desktop\Applications. But still no joy. Thank you for taking the time to help with this.
Unfortunately, this did not fix my “unable to find hotsync” issue.
Subject: RE: EasySync Pro 4.2.4 conduit not installed
I believe I have the same issue. New ThinkPad, Notes 7.0, Hotsync 4.1.0 EasySyncPro 4.2.4, Treo 600, Palm 5.2.
Installed HotSync, installed EasySync via ISSI. HotSync works fine. EasySync, when I click Synchronize says HotSync can not be found. Have tried “Force Full Synchronize”, no luck.
Only have Application1 and Application2 in the registry.
C:\Program Files\Common Files\XCPCSync.OEM\Lotus.211.101\Translators\PalmOS\rsCondut.dll version 4.24.6868.0
Assume it’s in the correct place.
I don’t see how to tell HotSync to use EasySync, and EasySync can not find HotSync.
Any help would be greatly appreciated!!
Thanks!!
Subject: RE: EasySync Pro 4.2.4 conduit not installed
I see you downloaded EasySync 4.2.4 from ISSI. ISSI is NOT working for this install, however what you can do is select “deferred install”. This will download the files you need into your “sdwork” directory. Then double click on the file named, “IBM Lotus EasySync Pro.msi” and it should install properly. You may have to point it to your Notes.ini file, but other than that, it should work automatically.
Subject: RE: EasySync Pro 4.2.4 conduit not installed
Perhaps your rsConduit.dll is in another folder. Could you verfy the location of rsConduit.dll?
Also, I had to perform my first syncronize operation by opening the EasySync application and pressing the Syncronize button. Then going to the treo and pressing the hotsync button.
AJ
Subject: RE: EasySync Pro 4.2.4 conduit not installed
yes, I verified the location of my rscondut.dll file, it was the same as yours. However, what version do you have? Mine is 4.24.6868.0. I also hit the synchronize button within EasySync, but no success.
I also have another directory in the common files called LtNts4, do you have this directory too?
I have a similar environment to you but unlike you, I had been happily using EasySync 4.2.3 with Lotus Notes, the only downside was having to use mail.prc instead of versamail to view notes but everything synced fine. I’d happily go back but I downloaded 4.2.4 from ISSI and it overwrote everything.
Subject: RE: EasySync Pro 4.2.4 conduit not installed
I also have the 4.24.6868.0 version of rsconduit.dll.
I also have the LtNts4 folder.
I was running 4.2.3 on my old laptop and only received problems when migrating to my new laptop and installing 4.2.4 (also from ISSI).
Have you followed the technote to fully uninstall easysync and Palm Desktop then reinstall?
http://www-1.ibm.com/support/docview.wss?fdoc=wplceasy&rs=465&uid=swg21152886
I had followed those instructions before hacking the registry.
AJ
Subject: RE: EasySync Pro 4.2.4 conduit not installed
thanks for this info, I think it gets me closer… but… see my other post.
Subject: EasySync Pro 4.2.4 conduit not installed
Hi Guys I too had the same problem that everybody else here seemed to be having, getting the condmgr.dll not found message in the debug logs, and a hotsync not found message, and no conduit under hotsync->config.
After installing, uninstalling many times, I eventually did this and it worked for me:
uninstall palm desktop
uninstall easysync software
go into regedit and export out branch “HKEY_CURRENT_USER\Software\U.S. Robotics” (as a backup) then delete the branch “HKEY_CURRENT_USER\Software\U.S. Robotics” in regedit.
install palm desktop
install easysync software
perform full synchronisation
and it works !!
well it worked for me.
—Rgds, Mike
Subject: RE: EasySync Pro 4.2.4 conduit not installed
Mike, I deleted that branch several times myself and still had issues. For me the issue is that the install from ISSI directly does not work. Choosing deferred install and running “IBM Lotus EasySync Pro.msi” directly from the sdwork directory worked perfectly for me and did not require any registry hacking. In my registry hacking, I had two back out and use system restore a couple of times, so I’m hoping if others got to this point from trying to install from ISSI, they try my method first before going into regedit.
Subject: RE: EasySync Pro 4.2.4 conduit not installed
Doing a deferred install (from ISSI) solved the problem for me; thanks!
Subject: RE: EasySync Pro 4.2.4 conduit not installed
Installing from the IBM Lotus EasySync Pro.msi in /sdwork did the trick. Thank you, thank you, thank you!!!
Subject: RE: EasySync Pro 4.2.4 conduit not installed
Me too. Thanks for Eric’s suggestion (29Oct2006) and the other posts. Thanks.
Subject: EasySync Pro 4.2.4 conduit not installed
Initially burried this a down in the thread, moving it out:
I believe I have the same issue. New ThinkPad, Notes 7.0, Hotsync 4.1.0 EasySyncPro 4.2.4, Treo 600, Palm 5.2.
Installed HotSync, installed EasySync via ISSI. HotSync works fine. EasySync, when I click Synchronize says HotSync can not be found. Have tried “Force Full Synchronize”, no luck.
Only have Application1 and Application2 in the registry.
C:\Program Files\Common Files\XCPCSync.OEM\Lotus.211.101\Translators\PalmOS\rsCondut.dll version 4.24.6868.0
Assume it’s in the correct place.
I don’t see how to tell HotSync to use EasySync, and EasySync can not find HotSync.
I turned on logging, 2 debug. Found the log:
EasySync Pro Sync Log
Sync started at 12:11:24 AM on 10/25/06
Version 4.24.6868 (1033)
Product ID: 211-101
User: IBM_USER
Company: IBM
Data Path: C:\Documents and Settings\Administrator\Application Data\XCPCSync.OEM\Lotus.211.101
18:34 CRSyncUtil::GetTranslator : Path ‘C:\Program Files\Common Files\XCPCSync.OEM\Lotus.211.101\Translators\PalmOS;’ added to environment variable while loading translator ‘PalmOS’
18:34 Translator ‘PalmOS’ with version ‘1.0’ loaded successfully from ‘C:\Program Files\Common Files\XCPCSync.OEM\Lotus.211.101\Translators\PalmOS\PalmOS.dll’
18:34 Module Version: 4.24.6868
18:34 Enter - PalmOS : InitTranslatorEx
18:34 Enter - PalmOS : InitTranslator
18:34 CRSyncUtil::GetTranslator : Translator successfully initialized for translator ‘PalmOS’
18:34 CRSyncUtil::GetTranslator : Loaded, initialized and recorded translator ‘PalmOS’ successfully
18:34 Entry: GetMachineInfo
18:34 Enter CPilotApiWnd::InstallConduit
18:34 CPalmCondMgr::CPalmCondMgr() : LoadLibrary() API failed for module \CondMgr.dll
18:34 CPalmCondMgr::CPalmCondMgr() : System error message - The specified module could not be found.
18:34 Enter UIDisplayMessage(Unable to find HotSync. Please restart Hotsync. If this doesn’t work, please reinstall HotSync and try again., Palm OS Device HotSync, 0 16)
18:34 Exit UIDisplayMessage(Unable to find HotSync. Please restart Hotsync. If this doesn’t work, please reinstall HotSync and try again., Palm OS Device HotSync, 0 16) returning 1
18:34 ERROR: PALM_OS GetMachineInfo connection failed
18:34 CRSyncUtil::GetMachineInfo : GetMachineInfo() API failed in translator ‘PalmOS’. Error message : Unable to connect to device.
18:35 EXIT CXtndPCuiApp::OnSync()
18:35 Loading profiles
18:35 Finished loading profiles
18:35 Loading contract list
18:35 Initializing WebWindow
18:35 Done initializing WebWindow
18:35 Initialization Complete
21:22 Enter CRSyncUtil::Close
21:22 Enter - PalmOS : UninitTranslator
21:22 Exit CRSyncUtil::Close
21:22 Closing sync engine
21:22
21:22
21:22 Sync completed at 12:21:22 AM on 10/25/06
What’s interesting is it says it can’t find condmgr.dll. Mine is in c:\Program Files\PalmOne and is version 4.0.1.0
I added that to the path, still fails.