You are not authorized to use this application. Please contact the bank for more information?

HCL Volt MX Volt MX Forum
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#[Informational Post]​

Issue Resolution

Try to invoke Customer login integration service from Admin Console got the below Error(PFA for the error screenshot)

"dbpErrCode":10097,"opstatus":0,"dbpErrMsg":"You are not authorized to use this application. Please contact the bank for more information.",

Then do the below action plan for issue resolution,

Please check the issue from POSTMAN by passing X-Kony-ReportingParam as Header.

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Thank you for providing this information to the community!

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Hi, what about runtime console? getting same error.

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Hi,​ proposed solution is not working. Any other solution for this?