A user in our satellite office is trying to upgrade the PCs to LN 6.5.
The first problem installation occured when she tried to upgrade a Windows NT machine. The CD installation portion completes without any problems. She is then prompted for how the PC is set up to run Notes. She enters the user’s name (John Smith/Acme) and is then prompted for the user’s password. After she enters the password, the following error appears ‘File does not exist pernames.ntf’. The file does exist in the Lotus\Notes\Data folder. I found another posting here that recommended moving the file to Lotus\Notes folder. She did that and still nothing.
The second problem installation occurred when she tried installing on a Windows 2000 machine. The install wizard was almost complete when she was prompted to ‘Insert Service Pack 4 CD now’. This computer is running service pack 4. She cannot go any further.
I have upgraded all of the users on-site at our main office and did not encounter any of the above problems. Does anyone have any suggestions?
Thanks for any input.
Anita
Subject: Windows 2000 and Windows NT 6.5 Client Installation Problems
The first problem is new to me. When you say “upgrade a windows NT machine” do you mean she’s upgrading an existing version of Notes on the machine or is it a clean install? It almost sounds like the ClientReqTemplates component is not being selected. Are you using a transform?
The “Insert Service Pack 4 CD now” message is most likely due to the Windows File Protection service. For some it thinks one or more system files are out of date and need to be repaired. You can find out more information here:
http://www.microsoft.com/windows2000/techenthusiast/features/wfp.asp
http://www.winguides.com/registry/display.php/790
Subject: Windows 2000 and Windows NT 6.5 Client Installation Problems
Do the users have full ‘Admin’ rights to the machines? If not, the install will not be successfull.
Subject: Windows 2000 and Windows NT 6.5 Client Installation Problems
Anita,
as your user is doing her upgrade on her own, what are her access rights to the Windows workstation?
There are some documented issues if the user doing the upgrade doesn’t have administrative rights (NT or W2000), or if the Windows workstation (with W2000) is not set to “always perform installations with elevated rights”.
You should also be aware of the fact that ND6 and ND6.5 have a different directory structure than R5. If your user chooses to install a multi-user-workstation (instead of “only for me”) then her data directory will be within her Windows profile, which may actually lead to some problems if one isn’t aware of this.
Your second problem may be related to the operating system searching for some file to copy. If this file already exists in the correct version, you may have the option to specify a different path in order to get past this problem. You could try the Windows or System32 folders on your machine. This will most likely be accepted by Windows, and you should be able to go on with your setup.
Hope these hints will help you.
Stephan Holowaty
Principal Certified Lotus Instructor SA&AD
IBM Certified Instructor Websphere App Server (SA)
IBM Certified Instructor Websphere Portal Server (SA)
mailto:stephan.holowaty@holowaty.de
Subject: RE: Windows 2000 and Windows NT 6.5 Client Installation Problems
Thank you all for your responses.
The user that is installing the software does have full administrator Windows rights. She is signing on to each PC before installing Notes. I have instructed her to install Notes in the existing folder. For example if the R5 folder was c:\lotus\notes and c:\lotus\notes\data, I have told her to use this default directory. On the PC running Windows NT, I even had her uninstall Notes completely, delete the c:\lotus\notes folder and reinstall in a new folder. Same results.
We will keep plugging away at trying to find a solution. Thank you all for your time and suggestions. I will post a resolution (hopefully it will be soon).
Thanks.
Anita
Subject: RE: Windows 2000 and Windows NT 6.5 Client Installation Problems
We had similar problems and ended up un-installing the previous client before install the 6.5 client. When using the default install directories for 6.5, you then need to copy/move the following files from the previous data directory to the user’s new data directory: bookmark.nsf, names.nsf, archive*.nsf, *.id, desktop5.dsk, journal.nsf, personal.dic.
We ended up writing a batch file program in Winbatch to do all this.
Brian
Subject: RE: Windows 2000 and Windows NT 6.5 Client Installation Problems
Thank you all for your input. I tried all of your recommendations but none seemed to have solved the problem with the Windows NT machine. I finally called IBM support. What was discovered was that during the installation the notes.ini file was being written to the WinNT folder. Once notes.ini was moved to C:\Program Files\Notes folder, it still came up with the error. When the notes.ini file was opened, the Directory= line read Directory=C:\Program Files\Notes. We needed to add \Data to the end of the line. This corrected the problem.