Why the custom logo doesn't appear?

HCL Sametime Sametime Forum
,
1

Hello

I added "REACT_APP_PRODUCT_NAME=Mycompany Meetings" and "REACT_APP_PRODUCT_LOGO_URL=https://mycompany.com/Web/iwaredir.nsf/logo.png" in custom .env. (It's an image in the redirection database of a Domino server. This image is used in the login pages of iNotes and Verse.)

In Sametime Meetings 12.0.1 the name "Sametime Meetings" has changed to "Mycompany Meetings" but the logo did not change.

When the URL is opened in a browser, the logo is displayed. I also tried "curl -v https://mycompany.com/Web/iwaredir.nsf/logo.png" from the server where Sametiime is running. It seems to work.

What could be the cause?

Regards

Patrice

2

Hi Patrice --

Try it with quotes and without "_URL" at the end. For example:

REACT_APP_PRODUCT_LOGO="https://mycompany.com/Web/iwaredir.nsf/logo.png"

3

Sametime may need to trust the https protected URL by having a copy of the certificate in a trust store.

Please open a case with HCL support so that we can properly assist you.

4

Hello and thank you for these suggestions!

After setting REACT_APP_PRODUCT_LOGO="https://mycompany.com/Web/iwaredir.nsf/logo.png" (with quotes and without "_URL"), the logo is displayed on the login page.

But not on the in-meeting page!

For the moment this satisfies our needs.

Regards

Patrice

5

Hi Patrice -- Ok, good to hear that helped. It seems that there are some typos in the HCL documentation regarding custom.env.

To get the banner image working I used:

REACT_APP_MEETING_BANNER_IMAGE="https://mycompany.com/Web/iwaredir.nsf/logo.png"

6

Hi Richard

Thank you for this information! With this setting in custom.env, the logo is now displayed also on the in-meeting page.

Regards

Patrice