All dictionaries in my HCL Notes client regularly disappear. When I right click on a misspelled word no dictionaries are available to select. I can solve this problem by deleting the cache.ndk file and restarting Notes. However the problem reoccurs frequently. What could be the cause of this? I would like to have a permanent solution rather than needing to regularly delete cache.NDK and restarting Notes.
The dictionary settings are correct.
Eclipse client's user dictionaries are stored in <data>\workspace\UDM.
Unless no one is deleting this directory, the dictionaries should be persistent.
Hello Andrew,
You can also try below steps, if cache.ndk rebuild didn't help to resolve the issue.
1: Close HCL Notes.
2: Backup and delete the following files and folders from your Notes data directory (e.g., C:\Users\<YourUser>\AppData\Local\HCL\Notes\Data or C:\Program Files (x86)\HCL\Notes\Data):
> cache.ndk
> workspace folder (entire folder)
> bookmark.nsf
> desktop8.ndk
Restart Notes. It will rebuild the workspace and cache cleanly.
Note: Deleting desktop8.ndk and bookmark.nsf will reset some UI preferences (e.g., icons on workspace, bookmarks). Later on you can recreate again.
Important Note: for your awareness, we have launched a new Digital Solutions Community site (https://developer.ds.hcl-software.com/) which includes our new product forums.
The content for our legacy product forums will soon be migrated to this new site. If you haven’t yet done so, we encourage you to sign up on the site and engage with the community of experts for our products!!
Regards
Hitesh G
Bad advice. Neither cache.ndk nor desktop nor bookmarks are related to the user dictionaries.
Deleting workspace is the worst idea, because that way you delete the dictionaries instead of repairing them.
Hi Andrew,
There are several factors that can cause this behavior to occur. I suggest that you create a Support Case so HCL can further investigate on this and help identify a more feasible resolution. Thanks!
Hi Andrew,
Hope you are doing well!
Please refer the below knowledge article for your query and I hope this will resolve your concern.
Title: Recent contacts disappear after regular intervals from the Notes Client
https://support.hcl-software.com/csm?id=kb_article&sysparm_article=KB0113290
Sorry Sandeep,
dictionaires ≠ recent contacts.
As I mentioned before, dictionaries are stored in Windows at
<data>\workspace\UDM\UserDictionary.xml
or in MacOS at
<userhome>/Library/Application Support/HCL Notes Data/Expeditor/Applications/UDM/UserDictionary.xml
Check if your data gets reset for whatever reasons or if processes like login scripts delete it.
If you are using panagenda MarvelClient roaming, check if UDM is included in the backup job (refer to the samples for details).
Some admin may delete the folder on VDI computers on reboot.
And keep a copy of UDM as a backup.
Regards
Friedhelm