While i load Visualizer in official machine. I get the "Unknown error occurred while calling accounts API, Check logs for more details"

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When i checked the logs, i get following error

[2020-05-06 09:18:54.253] [ERROR] ~~~~ -

sendRequest ERROR: Error: unable to get local issuer certificate

How to resolve this.

I don't have proxy configured in my machine.

In Edit Preference also, when i validate https://manage.kony.com it fails

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@Hvwwy Roxewts​

Add this to the eclipse.ini. You can find the eclipse.ini file in your visualizer installation directory.

-Dkony.ignoreCertificateErrors=true

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@Twvcey Rvndvll​ -

I don't find eclipse.ini file in Quantum Visualizer folder in program files.

the only ini file in Visualizer folder is cntlm.ini under nw/nw_win.

I hope eclipse should be in older version of Kony Studio and not in Visualizer.

Thanks

4

@Hvwwy Roxewts​

In case of V9, please follow the below

Go to the Quantum Visualizer installation directory and open config/default.json add the below link after the

console.log('Loading[config]..' + __filename); Or add at line number 18

process.env.NODE_TLS_REJECT_UNAUTHORIZED=0

5

Hi,

The fix works. Slight correction it is config/default.js not json, just to help the future reference

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@Hvwwy Roxewts​

Thank you for the correction.

Please make sure you click [Select as Best] under the response to close the post.

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@Hvwwy Roxewts​

Did my response help you? If yes, make sure you click [Select as Best] under the response to close the post.

8

Yes. It helps