Which password should be used in the Engagement API?

[VersatileVats]

1. Which password should be used to log in to the Engagement API?

2. Also, on this documentation page, it is mentioned that we have to provide the host & port in the URL. But in the Engagement console, there is no such thing mentioned in the image as shown above.

3. There are many endpoints in the Engagement API that need the appID, and to get the appID, we have to use the following endpoint, according to the Engagement console, to get the apps, we have to do a GET request to the following endpoint. But when I run the same via Postman, it throws an Unauthorized access error. What thing do I have to provide there, because nothing is mentioned in the documentation or engagement console!

[VersatileVats]

Still looking for a response!

[anon-2655]

Hi @Vishal Vats ,

To get the token, kindly make use of the Authentication API with foundry login credentials,

as a example for postman:

--> https://accounts.auth.hclvoltmx.net/login

you need to pass the login cred in request body as below:

{
  "userid" : "USERID / EMAIL",
  "password" : "PASSWORD"
}

[anon-2655]

Hi @Vishal Vats ,

1. To login with engagement console, Kindly use foundry login cred

2. To get the token, Kindly make use of the authentication API,

ex: https://accounts.auth.hclvoltmx.net/login

with foundry login credential as below,

if you want to get the tokens by using the postman, kindly use below rest API along with cred in request body:

https://accounts.auth.hclvoltmx.net/login

{
  "userid" : "USERID / EMAIL",
  "password" : "PASSWORD"
}

3. what end point point URL you are using to make the request from postman?

[anon-2655]

Hi @Vishal Vats ,

1. To login with engagement console, Kindly use foundry login cred

2. To get the token, Kindly make use of the authentication API,

ex: https://accounts.auth.hclvoltmx.net/login

with foundry login credential as below,

if you want to get the tokens by using the postman, kindly use below rest API along with cred in request body:

https://accounts.auth.hclvoltmx.net/login

{
  "userid" : "USERID / EMAIL",
  "password" : "PASSWORD"
}

3. what end point point URL you are using to make the request from postman?

[anon-2183]

@Vishal Vats

1. To login with engagement console, Kindly use foundry login credentials only

2. To get the token, Kindly make use of the authentication API,

ex: https://accounts.auth.hclvoltmx.net/login

with foundry login credential as below,

if you want to get the tokens by using the postman, kindly use below rest API along with cred in request body:

https://accounts.auth.hclvoltmx.net/login

{
  "userid" : "USERID / EMAIL",  "password" : "PASSWORD"
}

what end point point URL you are using to make the request from postman?

[VersatileVats]

I am running that same endpoint (https://accounts.auth.hclvoltmx.net/login), and it is not accepting the password. I am using the same password as that of my foundry/iris account (https://manage.demo-hclvoltmx.com)

Are the credentials for engagement service different than that?

[anon-2655]

Hi @Vishal Vats ,

Can you try the endpoint URL as :

https://accounts.auth.demo-hclvoltmx.net/login

with your credentials

[VersatileVats]

Thanks @Ravikumar Reddy. It worked. I guess that the engagement page should be updated now. Because even for demo accounts, it shows the endpoint that has to be used for enterprise/actual users.

[VersatileVats]

It’s still the same on the dashboard for the demo/trial users.

But now, I am stuck at the oauth authentication API. According to the docs, we have to make a call to an endpoint using the email and password to grab the access token and secret.

I have a couple of issues with this:

1. Under the " MBaaS Authentication API (Cloud)" section, we made a call to grab the claim & refresh tokens. But, then to get the oauth token, we are not using any of the tokens, whereas we are using the email & password as a form of authentication?

2. The documentation as of now does not specify the API endpoints for demo users, which causes a lot of issues in finding the right endpoint.

I can grab the claim/refresh token via the endpoint https://accounts.auth.demo-hclvoltmx.net/login, but now I want the access token and secret for which I have to call the oauth/acccessToken endpoint.

So, can anyone please provide me the correct endpoint, headers, and auth parameters to get the access token and secret?

[VersatileVats]

@Murali @naveen2025, if you could help me with this, then it would be great. Saw your notifications webinar, but some things are still not clear

[VersatileVats]

Any update @PaulSWithers ?

[VersatileVats]

Can I please get some direction/guidance regarding the issue I stated? @Murali