We have several Nomad instances that normally run directly on the Domino server, but a few are running on SafeLinx. We have found that there is an attachment file size limit active in this scope, but I am not sure where it is configured. Please give me a hint.
Nomad 1.0.13 IF2
SafeLinx 1.4.3
Thanks,
Rudolf
"Attachments" are just data in your nsf. Neither SafeLinx nor Nomad server on Domino have any knowledge of that as the attachments are just chunks of data passed over NPRC. Neither proxy can tell what is in the NRPC data - it just passes NRPC messages back and forth.
Therefore, there is no such attachment limit and something else must be going on that is giving you this impression.
Hi Rudolf,
The attachment limits are same limits which apply when you are using mails from Notes Client or iNotes.
So do you find the similar limits in Notes Client or iNotes for attachments ?
Normally attachment limits are set at 4 different locations in Domino server.
(1) In Configuration document > Router/SMTP > Restrictions and Controls > Restrictions > Maximum message size.
(2) In Mail policy, Settings > Mail > Basics > Outgoing Mail checking > Maximum attachment size and Maximum document size.
(3) In iNotes, the HTTP POST data size matters for attachment.
In Server document > Internet Protocols > HTTP > Maximum size of request content:
In Server document > Internet Protocols > Domino Web Engine > Maximum POST data (in kilobytes):
(4) Apart from that, there can be some server rules like When Message size is greater than xxxxxx Don't deliver message.
So you can first check if you have similar limits on Notes Client and iNotes and then you can adjust accordingly at above locations to increase the size.
Thank you.
Sandeep
Sandeep,
my bad, my question was not asked correctly. We don't just have a problem with email attachments, we have a problem with attachments in general. We are not able to upload files larger than 2 KB in a database in a document. So I am not talking about the email attachment itself, that is clear where it is managed. If SafeLinx itself doesn't have a configuration for attachments, I found a documentation where the limits for attachments are mentioned, but I didn't find a limit for the file size, then we have to look somewhere else. Difference between environment where it works without problem with GB files and where we can't upload MB was SafeLinx, if is not the right point, then we have to look further.
We have already updated all Nomad instances to version 1.0.14 and the problem still persists.
Rudolf
So, you are trying to add attachments to a document in Nomad in the browser (either using the attachment button or drag and drop)? If so, that is just putting the data in the browser and then using NRPC (through SafeLinx or Nomad server on Domino) to save it in the server's nsf's document. Again, that will just be a bunch of NRPC messages.
Is there some network or SafeLinx issue in the number, size or frequency of the NRPC messages? Maybe. But that isn't going to be anything in general (we, HCL, have both SafeLinx and Nomad server on Domino proxies in use, do plenty of attachments, and haven't seen this issue), so you should open a formal support case so we can get logs (matching Nomad for web browsers (https://help.hcl-software.com/nomad/1.0_web/nw_report_problem.html) and SafeLinx) to see what is going on at the NRPC level.
I tried to dive into this problem a bit deeper, it is now the only one SafeLinx-Nomad server where we have this problem. I had a chance to test it on a SafeLinx-Nomad client server and there was no problem.
On this server I have found the following:
if I upload a text file up to 5MB, i.e. 4.9MB by Drag&Drop or by other, this document is saved with the attachment. However, if I upload 5MB text file, then I get one of two messages, namely that there was an unexpected TCP error, or that the server is unavailable, I can either discard the document or continue editing. But if I use another file type, for example XLSX, the values change rapidly, 13.6KB XLSX can be saved, but 60KB XLSX cannot. The log shows that Nomad compresses the file first, and there I think the reason is the different limits for different files.
However, I still have no idea where there might be a reason for not being able to save a document with more data. This is a document in a standard discussion database, no modifications.
thanks
There is some communication error with the SafeLinx server (the 2 errors), so you need to open a support case to have the logs from both sides looked at to see what is going on.