It seems like it would be appropriate to incorporate the HCL tech support forums into this, no?
https://support.hcl-software.com/community?id=community_home
On each of the product pages (Domino, Volt MX, etc) there is a list of additional resources in the left nav. Links to support should be there, but please let us know if we have missed one.
I see that now. You might consider having it go directly to the support forum for that specific product rather than just to the generic support page.
Good point and we considered that. Since we are planning to migrate the community forums here we opted for the more generic link. Can reconsider if important.