Sorry for the flame, but after getting a royal run-around by the staff at Symantec, I figured it was time to put a pox on them. I upgraded to Domino 6.0. I was informed upon installation, that the Symantec AV I had for Domino would not work with Version 6.0. Called Symantec. They told me to download a trialware version and this would last until the CD version came out…NOT! I am without Domino protection and no one at Symantec knows how to get 3.1 running again…don’t forget, this is their product. All the customer service persons and tech reps are programmed to continue to give out hopeful URL’s on upgrades that don’t exist. There are bugs, installation difficulties, and then there is rank stupidity. It has been a long, long time since I’ve seen Symantec foul up so badly in product management with wishful thinking tech notes doted all over the place that mean absolutely nothing.
Subject: WARNING - Symantec SAV 3.1 For Domino 6.0 Is Available Only As Trial Ware
I concur, I believe there are many of us who have expirienced the same royal run-around from Symantec.Apparently, the latest from a Customer Services rep is that the product will be shipped out at the end of May, for those of you whose maintenance support expires before the supposed and continuously revised shipping dates,looks like you will have to part with more of your cash to purchase another 1 years maintenance, you should check with Symantec customers services to check your entitlement.
For those of you who are not aware, Symantec have changed the way the secure their products, Symantec now send their customers license files, by using this method I would not put it past Symantec to only send out one year renewable license file, forcing a payment for anual maintenance( now I;m not saying this is fact, but could be).
Gary, I have installed the 90 trial version of SAV 3.1 for Domino, I like you was left without AV protection, not a really big issue as I enabled Lotus Notes client protection via the Management console, though we did expirience some problems accessing some really large database, it took ages for them to open. I really required SAV 3.1 for Content/Filtering, I must admit Symantec have come out with a good product, shame about the lack of thoughtput into the distribution of the product.
Subject: WARNING - Symantec SAV 3.1 For Domino 6.0 Is Available Only As Trial Ware
Yep…
I also installed the trialware (90 days… ya right) It is now not running but it is ok since it was a test machine.
I was told 4 different stories, all from you should have the CD to not until April.
It is really wierd, If I had purchased just the SAV for Domino, I would already have the upgrade, but since I am an enterprise customer, I have to wait… So my understanding is the more you spend with symantec, the less you get.
Subject: WARNING - Symantec SAV 3.1 For Domino 6.0 Is Available Only As Trial Ware
Symantec has admitted that there is internal confusion on this whole issue, so I guess we will just have to stand back for a while and see what happens. I finally got hold of a rational tech and here is the key to getting this trialware issue solved:
Download a fresh copy of the trialware.
Uninstall the old defective trialware and make sure to delete the NSF files associated with the program. I made an error here that led to my flaming frustration. I should have known better, but…
Install the fresh copy of the trialware.
This is supposed to really run for 90 days from installation, not from some arbitrary date based on the original release date.
So far so good. Symantec has still not explained why customers on Gold Support do not have the CD’s yet (They don’t exist) and why everyone has to jump through hoops to get to this point. Basically, it boils down to about 3-4 internal departments in the company that don’t seem to communicate at all with each other:
Subject: WARNING - Symantec SAV 3.1 For Domino 6.0 Is Available Only As Trial Ware
Same “issue” here we bought the product from a reseller in denmark but was provided the “old” CD set and was told from symantec support to wait up to 20 days for the new set to arrive
24 days and counting …
edit: just got this after complaining again
Thank you for your enquiry.
I apologise for the incorrect information provided below.
The upgrades of 3.1 have only gone out to customers who have the Symantec
AntiVirus for Lotus Notes 3.0 only.
Because you bought the 8.5 , which had 3.0 included, you will not receive
your upgrade until May.
However, there is a resolution:
You may download a temporary copy from our website until then. This will
last for 90 days, during which time you will receive the upgrade.
Subject: WARNING - Symantec SAV 3.1 For Domino 6.0 Is Available Only As Trial Ware
the ‘support staff’ may as well just be a call center, all they seem to do is give you faq answers which you can look up yourself, symantec also seem to be removing a lot of the older questions from their ‘ask symantec’ list, probably because it makes them look bad but at least you could find the answers to some of the most obvious problems others were having at the same time
i suppose our company is ‘lucky’ enough to have an enterprise agreeement so we could at least download the 3.1 version from the platinum web site, not that it helps with support in any way. personally i see no problem with symantec using license files (ours is for 3 years) to secure their products, at least this way they’ll get some of their money, but it would have been nice to know beforehand that a license file is now required so you can get it before you install the product and screw up a working configuration
Subject: RE: WARNING - Symantec SAV 3.1 For Domino 6.0 Is Available Only As Trial Ware
It is in our Gold contract to get the 3.1 release. I don’t care about the license file issue. This will help reduce bootleg and expired use…if it works properly. Why can you get it downloaded from Platinum and I have to wait two months to resecure my server. What is wrong with this picture???
Subject: RE: WARNING - Symantec SAV 3.1 For Domino 6.0 Is Available Only As Trial Ware
my mistake, it’s not a platinum web site it’s the global license program web site http://glp.symantec.com not sure what the difference is though. find a way to get a user id/password for your company into that site and you will be able to download it from there
Subject: Trend Micro products – They just work right.
We just spent the past two weeks evaluating Symantec, Sophos and Trend’s enterprise antivirus suites to decide which one to choose since our NAI/McAfee license is soon to expire and we’re definitely never going back to that product line.
The Symantec product for protecting NT/2K servers and Windows workstations failed to successfully do a “push” install to the workstations, only giving some generic error messages in the event log. The eval kit did not come with the correct piece to install on Domino 6 on AIX platform… only the Windows server version… even though I specifically asked the sales rep for AIX. I informed him of this and he said they’d overnight the correct piece to me. The overnighted the Windows product again. I could only form the opinion from this exercise that I was dealing with the 3 stooges, even though the sales rep himself and his boss up front were very understating and apologetic, but if their development and support folks behind the scenes don’t have their act together, as was demonstrated to me, I simply cannot choose their product.
Sophos requires an additional 3rd party product called Sybari to handle Domino, and from their rep’s explanation of how their system functions, the combo only really acts as a scanner on emails going thru the Domino’s SMTP, and not the native Domino router… in essence only scanning emails coming in from the Internet gateway to interior network Domino Servers. That’s not good enough for us. Also the Sophos virus data updates come once a month imbedded as a binary executable engine, with supplemental data-only updates in between monthly engine updates, but each set of those data-only updates is good only for the particular prior engine… sounds like a good way to end up with a nightmarish hell to support when you’ve got lots of workstations scattered about in many different NT domains, and some remote sites with very low bandwidth WAN connections back to the home office, and the propensity for not always being able to keep everything on a current monthly large executable update cycle in sync.
We got the Trend Micro “Neat Suite for Lotus” eval kit and popped the cdroms into the drive of our test machines. Click-click-click thru the setup program. Everything installed and worked, the updates come thru our Internet squid proxy server effortlessly. The push installer and updater for Windows client workstations worked seamlessly and perfectly the first time with no intervention needed from the end-use at the workstation. Installing the Domino “Scanmail” piece was a little troublesome. We don’t have Domino installed into default-named directories… instead I’ve got them installed into custom filesystems/directory names on my AIX box. The Trend ScanMail installer script has some hard-coded paths in it, with some ability to override those paths with your custom ones, but it didn’t work for me. But the script is just a unix shell script, so I edited it to set the paths to default to my wierd custom paths, re-ran it and it installed just fine then. Had to manually update the virus definitions since the auto-updater is crippled until you brand the installation with a registered key, but the product seems to work quite well and found all the test viruses I’ve thrown at it thus far. I’m liking this product line very much. It is, however, the most expensive one by far. A 500 user package deal is costing me just under $5k over the price of the other two vendor’s offerings, but for a product suite that operates this smoothly, it’s probably well worth the added cost.
Subject: RE: Trend Micro products – Any questions - shoot
Have version 6.51 Domino. Our product information has a violation of Trend Micro Scan mail that causes quarantine of text. When the text is part of a meeting invitation, it quarantines the text and loses the header information. When released, the invitee only sees the text part of the meeting invitation as a regular email. Thanks…mg
Subject: RE: Trend Micro products – They just work right.
Symantec’s product used to be like this. It has gotten progressively worse with each new release in terms of installation and cohesiveness between modules. There seems to be a bunch of band-aide tech notes released afterwards. They seemed to have lost their technical core other than level one support on basic installation…you know, the nuts and bolts guys.