Visuzalizer 8 - processing the ServiceDoc failed with an exception

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1
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I’m using Visualizer Starter Edition version 8 and Enterprise Edition 8 Fix Pack 7, and when I try to INIT the KonyFabric, in a very ease way, that you can see below, I’m getting this error:

Error over Android:

Error “\”processing the ServiceDoc failed with an exception: {}\”

Error over iPhone:

Operation Error “\”processing the ServiceDoc failed with an exception: {\\\line\\\9225\\\column:19\\sourceURL:kony_sdk.js}\”

My function is:

function MobileInitMbaasPrime()

{

konySDKObj = new kony.sdk();

konySDKObj.init("xxxxxxxxxxxxxxxxxxxxxxxxxx",

"xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx",

"https://xxxxxxxxxx.auth.konycloud.com/appconfig",

initSuccessCallBack,

initerrorCallback);

}

function initSuccessCallBack(res)

{

alert("succ response----"+JSON.stringify(res));

}

function initerrorCallbackres)

{

alert("Error" + JSON.stringify(res));

}

But if I use this same code over Version 7 Starter Edition or Enterprise Edition works perfect.

2

Hi,

Please link with MobileFabric app and run.

3

But, if I use over Visualizer Starter Edition, I can't link with MobileFabric app. this is only over Enterprise.

And if I use Visualizer 7, it's work fine without link to Mobile Fabric.

4

Any resolution/workaround to this?

How will we do the local development?.This used to work till viz 7.3 and our project-war is 310 MB.

linking to MF and testing after deployment is not at all feasible for larger project.

Thanks

5

Can you share the complete device logs. Exception does not give the root cause of the issue.

6

PFA..console logs..Built it for desktop-web

7

@Adwivn Edmunds​ , @Pvul Lvwwence​ any pointers here?

8

Hi,

The mentioned issue is fixed in Visualizer Starter Edition version 8 - Service pack 1. Please ugrade the same to get this problem resolved

9

This issue started again for me after upgrading visualiser8.0 to viz 8.1.

What is the next step?

Do i need to revert back to 8.0 or raise a ticket?

Thanks,

Ramesh

10

@Pvul Lvwwence​ ,

Was this fix not propogated to Service Pack 1? Please check and respond whether @Omvwi Andwvde​ needs to update to Fix pack 5 of Service Pack 1?

11

Hi,

​

We are experiencing this issue under this scenario:

The original app was built in Kony Visualizer 7, the server was upgraded to 8, the app was upgraded to 8, however some users are still using the version in 7. With that said,

Is it expected to have this issue if the app is using MobileFabric Client SDK 7.3.0_r30 and the server Kony Fabric GA 8.1.1?

12

Hi @Adwivn Edmunds,
Can you help @Luci Bwvdfowd here?

13

Hi, we were able to solve the issue by deleting the file kony_sdk.js and letting the build creating a new one.

Regards,

14

He is correct. Sorry, i din't confirm when i resolved this issue.

15

Thanks @Luci Bwvdfowd​ for sharing your resolution!