Video widget in Android 7.0 and lower plays video from middle instead of the beginning

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I am on Visualizer 7.2.1 utilizing a customized version of the Kony Retail Banking app. We have implemented a Video widget in our app to play an MP4 file that is included in the app assets. I have set the source of the video widget to be the MP4 file. The video is playing fine in Android OS versions 8.0 and higher.

However, in Android OS versions 7.* and lower, the video plays from the middle instead of the beginning. This is occurring in debug, release & protected mode. Is there something special that I must do to get the video to play from the beginning?

Did you happen to check if the video plays fine in "VideoView" in simple sample native android application on 7.0 and lower android versions , it could be native android OS issue with video decoding.

https://developer.android.com/reference/android/widget/VideoView

No, I did not check the native Android VideoView. I am no longer working on this task, but if it comes up again, I will check that also. Thanks