Notes 6.5, Domino 12.0.2
We are in the process of an upgrade from 6.5 to 12.0.2.
When a Notes 6.5 client opens the public NAB on the 12 server, the client crashes. I have seen this before, and there was a fix, but I cannot remember for the life of me what the fix was. Can anybody help?
Hi Andrew,
In general, running different versions should work but HCL only recommends this during a phased upgrade process. Mixed product and template versions should not be used long-term.
In this scenario, there are several factors that could be causing the crash and number one in the list is the Notes version you are running. Though, it might work with the Notes 6.5 client, it is always recommended to use the latest Notes version with the latest mail template, for avoiding any interoperability issue due to mismatch.
Can you confirm how many users were affected?
Are they roaming users?
Have you tried upgrading at least one affected user’s Notes to at least version 12.0.2? If so, does the issue occur in this version?
Best Regards,
Mikee
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