Hi,
I got a new Android phone and did setup Verse as usual. Worked good for a few days (and without issues on the old phone, which was the same model). Then I recognised, that I did not receive any new mails. Tested a Little bit here and there and after a reinstall, I didn’t see any emails anymore.
The sync works, calendar and contacts work fine.
I can send emails.
It lloks like if the mails are hidden, like if you use the “Show unread”-button and wonder why mails are missing. But I do not find any Settings. If I chage to “Show all mails” (Standard is 5 days) I receive one Mail from 2015 in the inbox and one from 2013 in the send Folder.
I updated Android to 6.0.1, the latest Version available
I deleted the Cache
I restarted the phone
I reinstalled Verse
We did everything we can think of with my mail-file, compressing, etc.
Any ideas what else I could do?
Thank you
Subject: A suggestion that may apply in your case
I’ve seen a similar issue from time to time when moving an account to a different mail server. The user is able to sync their calendar and contacts but their mail stops synching, and only a few random emails are visible. I do a reset on the user in Traveler. I then remove Verse from the device and re-add it. Mail is then displayed on the device. It appears that there are both server side and device side components to the problem.
Subject: Re; Verse: No Mails visible
Hi Oliver,
Sounds more like something may be happening at the server side, something preventing the server from properly finding your mail in the inbox. Would it be possible for you or your someone in your organization to open a problem ticket with IBM support (a PMR) so that we could diagnose further? We likely will need some server side logs first along with a traveler diagnostic dump for your user, then have the Traveler admin perform a reset on your user and review if it recreates or not.
Bill