We have a mail database that several users have full editor access to. One user has created several folders in the mail database and moved incoming mail to them once read. This works well for that user, however, all other users of the database cannot see the folders she has created. I cannot see the folders even when logged in a Full Access Administrator.
Most probably these folders are created as “Private” folders. If you delegate a mailfile using the functions in “More - Preferences” then the maximum access you can give is “Author” and then the flag “Create shared folders/views” is never set.