I have a user that was a member of our company but left. His account was deleted through “Delete Person” and all traces of him seem to have been gone. He came back to the organization so we re-registered him. When anyone tries to send an email to him from Notes we get the “No Match” window with choices of names. His name is in there and when selected the sender will get a failure notice of (names changed to protect the innocent):
User (User Name/Organization@Domain) not listed in Domino Directory
However, this user can receive emails from the Internet. Very strange.
Tried fixup and tried deleting and recreating with no success.
Also registered test users and have no problems sending mail to them - seems to be this person’s name only.
Subject: RE: User not listed in Domino Directory (but clearly is)
We have been seeing something similar (6.5.4 on Linux) Occasionally when a change is made to someone’s person doc the server stops seeing the person as existing. We’ve contacted lotus support, but they weren’t sure what was going on.
Things we’ve tried included rebuilding $users, copy and pasting the person doc and restarting the router, refreshing and replacing the NAB design. Sometimes those steps work, sometimes they don’t and the person doesn’t show up until the server is restarted.
Subject: RE: User not listed in Domino Directory (but clearly is)
We are experiencing a similar issue (6.5.4 FP1 in ASP/hosted configuration on Win2K server) - users who are clearly registered in the Domino Directory and whose person documents have not been modified in any way all of a sudden become unknown to the mail router task. The log shows output similar to the following:
08/25/2005 12:09:21 PM Router: Unable to deliver message 0058BED2 to some.user@promevo.com
A restart of the router task typically resolves the issue, but not before at least one of our users’ inbound email gets bounced with a undeliverable to the sender. Not very nice!
Lotus Support has been incredibly unhelpful on this one unfortunately - doing alot of searching in the support database but not thinking very hard about a cause of the problem for us. They didn’t find this posting, or they probably would have sent me a link to it
I will try the NL_CACHE_DISABLE to see if that does the trick and will report on the results. Michael, did you see the problem permanently resolved with that setting?
Subject: RE: User not listed in Domino Directory (but clearly is)
Those settings didn’t correct the problem for us. We are still experiencing the problem. Is anyone else experiencing this with the 6.5.x code path? Has anyone ever resolved this situation??
Subject: RE: User not listed in Domino Directory (but clearly is)
We are experiencing the same problem with 6.54 on Win 2k
One of our servers cannot see one particular user and the mail router is throwing back “not listed in Domino Directory” failure reports. However mail that originates from any other server in the domain works fine.
The users person doc was recently edited to include ldap credentials.
Subject: RE: User not listed in Domino Directory (but clearly is)
hi,
I had a similar problem which I could fix with
load updall -T $users -R names.nsf
BUT: the mail couldn’t be delivered, because the sender was sending from another server (webmailserver with iNotes). So check all your server and update NABs on every server.
Subject: possible fix: User not listed in Domino Directory (but clearly is)
I just contacted Lotus support because we were seeing the same problem again. The engineer I spoke with had me do a ‘show lncache reset’ which appeared to resolve the issue. She also pointed me to an ini setting “NL_CACHE_DISABLE=1” to disable caching entirely. We are going to test to verify that the ‘show lncache reset’ was what actually fixed things and it wasn’t just coincidental.
