Missing 3 months worth of sent email in sent folder. I have compacted the workspace. This got rid of it for a while but the issue has reappeared and this time the compacting did not resolve the issue.Thanks in advance for you help.
Subject: User missing sent email in sent folder
Not exactly sure how compacting the workspace fixed the issue, but there is a common way for users to accidentally remove mail from their sent view in such a manner that it can’t easily be returned to the view.
This can happen when the try to delete from sent and pick the REMOVE option instead of DELETE. Of course if they really did want to delete it, why would they tell you it was now “mysteriously” missing…
So anyway, if you can find the sent mail in the all docs or threads view, you can remove the flag that prevents it from displaying in the sent view with this code. Just create an manual agent and run it on all sent docs in all docs (the ones with the yellow envelope…).
@If (ExcludeFromView=“S”;(FIELD ExcludeFromView := @DeleteField);“”);
Subject: RE: User missing sent email in sent folder
The docs weren’t in the all documents view. I think they may just be gone for good. I thought that he may have selected the remove button from sent but after that first compacting was done they had reappeared. So, I’m thinking they may be gone for good.Unless anyone else has any other ideas?