User A receives an email from User B which contains three attachments. Attachments have different names. (word doc, pdf file etc). User A can open the attachments from the email from User B. User A now fowards the email to User C. User C cannot open the emails because the attchments appear as pictures and not as files. Also the paperclip does not show in reciepents inbox or senders sent view as attachments.
If User A goes into the sent box and opens the email which was sent to User C, User A has the same problem. User A cannot open the attachments from the sent view.
When user A tried to forward the email to User C, something happened to the file attachments.
We are running trendmicro scanmail, but it does not show any problems.
Has anybody had a similair issue. The problem is, this does not happen all the time. Sometimes it works fine, but sometimes the files seem to be rplaced as a picture.
Subject: User fowards an email with attachments, but reciepient cannot open attachments
This is a known bug in 6.5.1 that is fixed in 6.5.4 - it mostly happens on XP.
Subject: RE: User fowards an email with attachments, but reciepient cannot open attachments
yes, users are 6.5.1 and xpwere is this documentation, please provide link
thank you
Subject: RE: User fowards an email with attachments, but reciepient cannot open attachments
SPR# JPIK5TLT8R
http://www-10.lotus.com/ldd/r5fixlist.nsf/Public?OpenView
Subject: RE: User fowards an email with attachments, but reciepient cannot open attachments
thank you.
i will have to call ibm
i dont see anywhere were it states xp
thank you for the information
Subject: RE: User fowards an email with attachments, but reciepient cannot open attachments
It’s not that the problem is specific to XP, but it is more prevalent on XP in my experience.
Whatever the case, I see no reason not to put the 6.5.4 client on all of your machines.
I’ve had too many issues with the 6.5.5 designer client to recommend it, but 6.5.4 is pretty good.
Subject: RE: User fowards an email with attachments, but reciepient cannot open attachments
FYI - I have the same problem and I am using 6.5.4 FP1