Hi everyone,
I've encountered some cases where the unread email count in Notes doesn't reflect the actual unread documents in an inbox.
The way I "fixed" the problem was to have the users mark all of the documents as read.
Does anyone know of a way to actually fix the unread count for the correct one? Marking all the documents as read can be annoying, especially if there are unread emails in many different folders.
Thanks for your help!
Hello D_Ad,
I would suggest you to refer the below article for the steps-by-step guide for troubleshooting Unread Marks issue.
https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0036056
Regards
Aniket
Hello D_Ad,
If only one user is facing the issue, please follow the below steps.
1) From the Notes client workspace, unstack the replica icons.
2) Select the “Source” (“good”) replica icon so it becomes highlighted.
3) Hold the Shift key and select the “Target” replica. Both icons should be highlighted now.
4) Edit → Unread Marks → Exchange Unread Marks
5) If still issue persists, then follow below steps.
5.1) In the source server, check/set Application properties → Advanced → Replicate unread marks → 'all servers'
5.2) Check the replication history of both replicas for inconsistencies or issues
5.3) Clear replication history of both replicas, then re-replicate. Push from “source” (good) database to “target” (incorrect) db, and monitor
5.4) If not resolved, add 'set config REPL_SYNC_ALL_UNREAD=1' to the “source” server, restart all replicator tasks, and initiate a push of the db again. Monitor both replicas. Issue resolved?
5.5) If not, create a new replica:a.) manually b.) via adminp with notes.ini parameter 'ADMINP_EXCHANGE_ALL_UNREAD_MARKS=1'6. set config REPL_SYNC_ALL_UNREAD=0; restart replicator task
NOTE: REPL_SYNC_ALL_UNREAD=1 is valid on server or client; always disable after use.
6) There are various reasons and fixes for the unread count mismatch. Please refer the below article for more information on this.
https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0036056
Regards,
Sudhir
Thanks to both of you!