Unable to see Delivered mail

HCL Domino Domino Forum
1

One user is having problems were the mail server said the mail was delivered but when you look in “All Doc’s” View the mail is not there. And is Also not in her Inbox.

This is an intermitant problem… I have the e-mail that was sent, others get the e-mail but this one client will not. I have done the following on the DB…

  1. load fixup mail\mailfile.nsf -F

  2. load compact mail\mailfile.nsf -R

  3. load updall mail\mailfile.nsf -R

Nothing.

I have tried to create a replica and do the above… nothing !!!

I have also tried this

  1. Create a new folder called “Temp”

  2. Go to her Inbox and select all documents (Ctrl + A)

  3. Move the selected documents to Temp (use the Action Button - Folder - Move to Folder

  4. Open her mail database in Designer and remove/delete the $InBox Folder

  5. Replace the design of her mail with the mail template that you are using

  6. Open the mail file and Move the messages from Temp to InBox and from AllDocuments to Inbox.

I also restarted the Mail server… Nothing.

She has had this problem for (As far as she knows !!) A few months now… It stared prior to Upgrade to 6.5.

I am wondering if it could be the sent e-mail causing the problem ???

I am at a loss.

Gareth

2

Subject: Unable to see Delivered mail

Hi Gareth,

Have you found the cause of this problem ? I’m breaking the head on the same problem.

We’re using a R5.12 clustered server.

3

Subject: RE: Unable to see Delivered mail

We have seen this problem as well on three or four people. The only solution I have so far is to build a new mail DB, then manually copy/paste all the documents back in. No Agents are running on the DB, we Disabled all Rules… the messages just dissappear!!