Unable to open JPEG attachment

HCL Domino Domino Forum
1

6.0.3 client running on Citrix unable to open or view JPEG attachment, only for certain users.Any ideas???

Thanks!

Good day

2

Subject: Unable to open JPEG attachment…

First, verify the user can open a JPEG attachment outside of Notes by double clicking on it - Even if the JPEG file is simply sitting on their desktop. I suspect it’s a file association issue, which you’ll find out real quick this way.

By default, I usually recommend Citrix/Terminal server users have Internet Explorer open JPEG/Tiff, or most other graphics formats unless you have a specialized app installed that can handle them.