Treo Easy Sync prevents Mail Database from being backed up

HCL Domino Domino Forum
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One of our users has Easy Sync on his Notes workstation from which he syncs up his Treo unit with his mail file. We notice that his mail file is never backed up. This client’s backup software doesn’t back up open Notes database and there’s no plan to upgrade to one that does any time soon.

Has anyone seen this problem? He does not leave the Treo in the cradle or do any manual syncs during the evening and yet the back up software ALWAYS says his mail file is in use and can’t be backed up.

Thanks in advance.

2

Subject: Drop user command

What happens if you issue the Drop command to end the user’s session before the backup runs. If the file is then backed up, you could create a Program document to issue the Drop command (for this user or all users) a few minutes before the backup is scheduled to runs.

(I’d advise your client to get backup software designed to backup Notes. If open files are skipped, the Domino Directory, for example, will never be backed up.)

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Subject: Treo Easy Sync prevents Mail Database from being backed up

It’s been a long time since we used Easy Sync, but if it uses as service that connects to Notes, you’ll need to stop that before you run your backup.

Perhaps you could just scheduled two jobs on his workstation - on to stop the service (net stop in batch file) and one to start it again.

We do something similar for some software our AS400 programmers use. The reason for the batch files is so we can put shortcuts on their desktops to allow them to easily (they are green screen people, not real GUI wizzards) stop and start the services if they have to work odd hours of have some other problem.

Schedule them around the backup and that should take care of it I hope.

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Subject: RE: Treo Easy Sync prevents Mail Database from being backed up

Thanks very much. It’s been a while since I’ve done stuff like this in Windows. How would I go about scheduling a batch file to run on a Windows workstation to shut down his Treo service?

Thanks!

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Subject: RE: Treo Easy Sync prevents Mail Database from being backed up

You should have “Scheduled Tasks” in either your control panel, or in the administrative tools (which is in control panel).

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Subject: RE: Treo Easy Sync prevents Mail Database from being backed up

Thanks very much! I’ll take a look.

Jesse