I have one specific user with a strange problem with Traveler. He can receive calendar and contacts, but no mail. While connecting to the server the log gives always two new messages, and successful, but watching the inbox, no messages.
We tested this with several different phones, and the same result. The same phone can’t have his inbox, but other user can. My last test was removing him from traveler database, and changing his person document pointing to another mail file. Then it works. I can understand here his problem is with mail DB. The ACL is ok. After a few fixup, updall, replace design, etc… I have no idea what to do. Someone have an idea before we create a new mail file for him?
Subject: RE: Traveler with calendar & contacts but no mail
The most common thing that can cause this problem is the mail DB losing the $Inbox. This can happen if you change the language of the mail DB too. Normally, you need to run the fixup, etc. that you already ran, but then you must also run “tell traveler reset * ” for the user in Traveler. This will have Traveler start over for this user and be able to see the fixed views (in particular, $Inbox).
You can check for $Inbox in the user dump (tell traveler dump ) before and after doing the reset tell command.
Even if it isn’t the $Inbox issue, you need to do a reset in Traveler after fixing up the mail database.
Subject: Traveler with calendar & contacts but no mail
Hi,
I have one specific user with a strange problem with Traveler. He can receive calendar and contacts, but no mail. While connecting to the server the log gives always two new messages, and successful, but watching the inbox, no messages.
We tested this with several different phones, and the same result. The same phone can’t have his inbox, but other user can. My last test was removing him from traveler database, and changing his person document pointing to another mail file. Then it works. I can understand here his problem is with mail DB. The ACL is ok. After a few fixup, updall, replace design, etc… I have no idea what to do. Someone have an idea before we create a new mail file for him?
Subject: RE: Traveler with calendar & contacts but no mail
This looks like your first post again. Did you see my earlier response where I said you needed to do a reset tell command on the user after the fixup was done? After that, you need the user dump as also indicated in the earlier response.