I just installed Notes Traveler on our server, installing 8.01 and then the 8.0.1.2 fix pack.
Upon giving the Load Traveler command, the following errors appear:
Notes Traveler: SEVERE *system unable to open document Server Configuration Document (repeats 3x)
Notes Traveler: SEVERE *system server documents for server fdstylersvr1.FDSTYLER/fdstyler in domain fds-insurance not found
(this error repeats every few minutes)
Notes Traveler: SEVERE *system Exception caught while trying to access NTS server settings at com.lotus.sync.admin.NTSSettingsINI.alarmCallback(NTSSettingsINI.I.java:630)
Lotus Notes Traveler interacts extensively with the Server Document of the Domino Server that it runs on. The Server Document has a Lotus Traveler tab which contains logging a port settings and Lotus Notes Traveler will also inspect and modify the HTTP Server settings if needed to allow the Lotus Notes Traveler Java Servlet to run. That said, here is how Lotus Notes Traveler locates the server document.
During startup Lotus Traveler first inspects the notes.ini file and reads these parameters:
ServerName=
Domain=
Lotus Traveler then opens up the names.nsf file in the Domino Data directory and searches for a Server document based on Domain then Server Name. If this lookup is failing, then most likely the ServerName= and Domain= parameters in the notes.ini file do not match those in the names.nsf file.
You can verify this by opening the Domino Administrator client, connecting to the the server and going to Configuration Tab → Expand Server → Select All Server Documents.
This will list server document by Domain name then Server name. If the Domain name and Server name for the Domino Server in question do not match the values in the notes.ini file, then the notes.ini file will need to be updated.
If it is required for other purposes not to have a matching ServerName/Domain in the notes.ini, then set NTS_AUTO_CONFIG=false in the notes.ini and follow the steps in the info center to properly configure the HTTP Server. You will still see exceptions in the logs when Lotus Traveler polls the Server Document for updates, however the Lotus Notes Traveler server and servlet will still function normally using the default settings.
Corey, thanks much for your help. You’ve given me better information than anyone else I’ve talked with thus far, and I’ve done a lot of searching and dialogue regarding this issue. I’ve reviewed the notes.ini file and compared to the server document. Our server name shows to be identical in both places; fdstylersvr1.fdstyler/fdstyler. However, I do not see a “Domain” line in the notes.ini file. I do see, in the server document, that the domain name shown is “fdstyler”, as I would expect it to be. Should I add a line to the notes.ini file?
Yes - Try adding Domain=fdstyler to the notes.ini file. I’ve not seen that parameter absent from the notes.ini before, but have seen it set to different values. Adding the parameter should not adversly effect the Domino Server.