Traveler 8.5.0.1

HCL Domino Domino Forum
1

Hi,

I have a problem with a Traveler 8.5.0.1 installation. The DOmino Server is 8.5FP1.

We have installed the Traveler Client on Nokia S60 devices and syncronizing manually works without any worries. But the auto-sync fails with the error, that port 8642 is not available. But we have checked this from out side of the network with telnet.

Then i looked into the NTUsage.log and there were some strange hostname entries. The http URLs of the mailfiles seemed to be mal-formed. That means the address entries in that log look like that:

http://Dominomail.dominodomainame.de/mail/mailfile.nsf

I dont know what this entry means. That url of the mail server is only available on the internal network. And HTTP? Thought that Traveler connects to the mail server through NRPC? The clients are configured to use HTTPS…

Never the less, the used URL ist completely senseless. The Domino Servername is used as Subdomain and the Domino Domain name or Organization (in this case the same) is used as DNS Domain. Very funny is that the correct toplevel domain (.de) is appended to that address.

For example:

Domino Server name: Dominomail/Acme stuff GmbH

Domino Domain: Acme stuff GmbH

Organization: Acme stuff GmbH

[09/10 23:48:44.218] xx.x.x.xxx 10.0.100.100 “CN=HXXXX XXXXXX/O=XXXXXXXX” http://Dominomail.Acme Stuff GmbH.de/mail/hxxxxx.nsf ps 200 141 “primesync” primesync 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0

Any idea how this could happen?

2

Subject: RE: Traveler 8.5.0.1

Hello - Not sure as well about the URL - but the real problem seems to be the 8642 error. If manual sync works then there should be no issues accessing the mail files. Port 8642 needs to be open in both directions from the device to the Traveler Server. Some possibilities here would be the port is only open in one direction or the device access point is not allowing the traffic on 8642. In either case if you open a PMR we can help track down.

Thanks.

3

Subject: The solution

I really tried everything I´ve found about troublshooting. Finally I´ve made a fresh install of Domino and Traveler today. At first the auto-sync was still not working. A “tell traveler show “Test User”” indicated that traveler can connect to the mailfile. But the strange log entries are written, anyway. A Http-URL with spaces looks weird.

The customer told us to use a special profile on the mobile phone for data transfer. Then I tried another profile which I used for testing before and suprise… seems like the provider used in the first profile was blocking 8642. Port 80 was working because i could load the traveler client.

Never mind - it works now!

Regards

Benjamin