Traveler 8.0.1.2 crashes on startup

HCL Domino Domino Forum
1

Just upgraded a client to Domino 8.0.2 (on Windows 2003). For the first few days, all was working.However, Traveler 8.0.1.2 now crashes each time it is loaded. Have removed & reloaded traveler, even removed & reloaded Domino, all to no effect. When traveler crashes, it also seems to hang the http task as well.

Error message on console is :

Unhandled exception

Type=Segmentation error vmState=0x00000000

J9Generic_Signal_Number=00000004 ExceptionCode=c0000005 ExceptionAddress=6000752

2 ContextFlags=0001003f

Handler1=7EFB0610 Handler2=7F057A80 InaccessibleAddress=00000004

EDI=0000000A ESI=15000418 EAX=3881F23C EBX=15003418

ECX=00000000 EDX=00000004

EIP=60007522 ESP=3881F228 EBP=3881F244

Module=D:\Domino\nnotes.dll

Module_base_address=60000000 Offset_in_DLL=00007522

Target=2_30_20071004_14218_lHdSMR (Windows Server 2003 5.2 build 3790 Service Pa

ck 2)

CPU=x86 (2 logical CPUs) (0x7fffffff RAM)

JVMDUMP006I Processing Dump Event “gpf”, detail “” - Please Wait.

JVMDUMP007I JVM Requesting System Dump using 'D:\Domino\core.20081018.114859.221

2.dmp’

Any help appreciated.

2

Subject: Open a PMR for Traveler crash on startup

You will need to open a PMR so that the log files can be examined to determine why this is happening. You say it is failing after it ran for a while, so it could be crashing on a particular users data or it could be something more general than that.

3

Subject: Will do

I’ll open a PMR this evening for it (Aus time).It’s not user data, as it isn’t getting that far (had that issue previously with a user when we imported data from his old Exchange/Outlook - symptoms are totally different.

This happens at the ‘load traveler’ stage when it’s initialising.