I have used the Installsheild tuner to create a transform file. The install works with a batch file in silent mode which is what I want. However, I need some direction in figuring out how to turn this custom install into an upgrade. My intentions are to make this upgrade as transparent to the users as possible. We are going from R5.0.8 clients to R6.5. How can I make the installer intelligent enough to know how to keep previous user settings upon the first execution of R6.5? How can I get rid of the IM server setup as well? Any direction is much appreciated.