Hello,
anyone seen an issue where the TinyEditorsServices App would just crash a minute after starting?
I uninstalled the old version of TinyMCE, installed the newest one and everything seems to work nice except of the TinyEditorsServices Application.
These are the last log entries I see before it crashes:
[3/10/21 13:26:04:708 CET] 00000092 SystemOut O 2021-03-10 13:26:04 [server.startup : 0] INFO com.ephox.ironbark.IronbarkBoot - ironbark Starting task (booting Ironbark)
[3/10/21 13:26:05:191 CET] 00000092 SystemOut O 2021-03-10 13:26:05 [server.startup : 0] INFO c.e.d.service.AllowedOriginsConfig$ - Read allowed-origins config as:
- mysite.domain.com
I tried reformatting and removing the "application.conf", but nothing seems to help....
Any Traces I could set?
Thank you in advance.
Best regards,
Milan
Hi Milan,
This is how traces can be captured for Tiny editors.
1. Fiddler-trace file:
The Fiddler-client is utilized to capture traffic exchanged from the Web-browser with the Tiny editor loaded to the WebSphere Application Server hosting the Connections Application you are using the Tiny editor with.
It can be downloaded at the following URL: http://www.telerik.com/download/fiddler
Make sure that before using the Fiddler-client to capture traffic, it must be configured to decrypt HTTPS traffic. Refer to this page in the Fiddler-client documentation to enable that configuration: http://docs.telerik.com/fiddler/configure-fiddler/tasks/DecryptHTTPS
Once Fiddler is installed & configured to decrypt HTTPS traffic, capture a Fiddler-trace:
- Close all Web-browsers.
- Open the Fiddler-client and a web-browser.
- Reproduce the issue.
- Stop capturing traffic in Fiddler & save the Fiddler-data to a file. Refer to this page in the Fiddler-client documentation for instructions on how to save Fiddler-data: http://docs.telerik.com/fiddler/save-and-load-traffic/tasks/createsaz
2. SystemOut.log file (and SystemErr.log):
The SystemOut.log & SystemErr.log files from the WebSphere Application Server hosting the Connections Application you are using the Tiny editor with.
3. Verification URLs:
http://<your server and port>/connections/resources/web/tiny.editors.connections/verify.html
Also, you can raise a case with HCL Support for more help in this issue. Thank you very much.