Hey all,
I’m working on an application that I’ve been building in Domino. It’s a Help Desk feature designed to streamline my organization’s Tech-Support process. The application compiles all “events” with their originations, their timelines, and their solutions.
In order to do this, each “event” is defined by a single comprehensive form. The data entered on this form is stored in various fields, and then presented in different views that identify certain features.
All this works very nicely, but this organization is enormous, and the amount of Support-related calls we get forces this application to handle rediculous amounts of “events.”
As dynamic as my application is, I’d like to add a ticket number to each form, allowing for faster identification. This will help the support department save time by not having to scroll through miles of support requests to find what their looking for.
I’d like to have a formula (or LotusScript) that will automatically add a number onto each form via computed text. Each time a new “event” is created, it will simply add 1 and thus create a new number.
If anyone has any idea how to do this your input will be greatly appreciated.
Thanks in advance!
Marc