I have a user is who is unable to make any changes to the Notes client preferences. When attempting to access the preferences it produces an error of “The formula has exceeded the maximum allowable memory usage”. This also happens when attempting to leave the preferences by clicking on OK. This error is reproducable on any client including my own. I have run fixup / updall / compact and refreshed the template. I also deleted ALL of the agents and rebuilt by replacing the template
Help!
Subject: More info needed
Richard,
Does the issue reproduce when you go to ‘File → Preferences’, ‘More → Preferences’ in the mail file, or both?
You stated that you all replace the template design. Did you verify that the “prohibit design refresh…” option is disable to ensure any customization could be overwritten with the stock template.
Subject: Sorted
Thank-you all very much for your help and advice - this all helped me discover that the user had inputted too many items into the Calendar Categories section. As always its usually a simple thing!
Subject: Yes
Thanks for your response Todd. Yes the issue occurs with both methods of accessing the Mail preferences. I have also checked via Designer and the Prohibit Deign Refresh is not selected.
Subject: Sounds like a field limit
Sounds like a field on the calendar profile is reaching the 64K limit and giving the error when accessing the preferences. A quick fix would be to blow away the calendar profile from the mail file (link to tool below to easily remove the profile). However, the user will lose any preferences they set with this approach. If this is not possible, you should open a PMR with IBM support, provide a copy of the mail file and we can see if anything can be done to remove the problematic field without losing the rest of the preferences. Please note, you should backup the mail file before removing the profile or making any changes as a precaution.
http://www-01.ibm.com/support/docview.wss?uid=swg21459332 http://www-01.ibm.com/support/docview.wss?uid=swg21459332
Subject: Calendar Profile
To add on to what Oscar stated, if the issue is reproducing for all of your users, look for any field that is being set by default either through the template or policy. Most commonly, these type of errors are seen with signatures. So, even if you blow away the calendar profile, the problem may come back after a client restart given how the value is being set. If that is the case, you’ll need to isolate which value may be causing the problem.
Subject: LS code to help clear away a profile doc
Title: All-in-one Admin Tool for agent-based troubleshooting & problem solving
Doc #: 1459332
URL: http://www.ibm.com/support/docview.wss?uid=swg21459332 http://www.ibm.com/support/docview.wss?uid=swg21459332
http://www-01.ibm.com/support/docview.wss?uid=swg27039873 http://www-01.ibm.com/support/docview.wss?uid=swg27039873
Title: How to delete Profile documents manually or using LotusScript
Doc #: 1088892
URL: http://www.ibm.com/support/docview.wss?rs=899&uid=swg21088892 http://www.ibm.com/support/docview.wss?rs=899&uid=swg21088892