Symantec mail Security does not release email

HCL Domino Domino Forum
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I’ve been on hold with Symantec for 67 minutes so I thought I’d try here. I have Symantec Mail security installed on a Domino 6.5.5 server running on Windows 2000 SP4 server. Symantec was working well for about 7 months until one morning a month ago, all inbound and outboud mail was stuck in mail.box and mail2.box. They were pending Symantec AntiVirus/Content Filtering scan.

Restarting the server did not correct the problem. But manually stopping the SAV task and then manually loading nntask got the mail moving again. Symantec advised that I upgrade to the latest version, which I did–5.1.2.28

That did not correct the situation. When I patch the server or do maintenance on it that requires a restart, all mail waits in mail.box and mail2.box until I manually stop the SAV service and then load nntask

Has anyone run into this or know of a fix?

Thanks in advance,

Greg

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Subject: Symantec mail Security does not release email

I had a similar issue but in different circumstances – whenever I would keep the SAV DOM server settings doc in edit mode for a longer duration (to add spam keywords) - it would bomb out all the mail.box’s - server reboot would fix it.

Now I try to avoid adding too many words at one go, and seems to behave better.

Our vendor also suggested upgrade and now I have the same version as yours.

During this time I did a bit of research on Symantec’s web site I found some info - hope it helps you:

1- Troubleshooting dead mail in a Symantec antivirus product for Lotus Domino (search for Document ID: 2002101513411954 on symantec web site or google)

2- Search for article titled: ‘Preventing Symantec AntiVirus Corporate Edition from scanning the temporary folder for Symantec products for Domino’

3- ‘Best practices for running Symantec AntiVirus Corporate Edition and Symantec AntiVirus/Filtering or Symantec Mail Security for Domino on the same server’ (also taken from Symantec support site)

Situation:

This page is the best practices for running a Symantec Corporate Edition product and a Symantec Domino product on the same Domino server.

One of the following antivirus versions is installed:

–Symantec AntiVirus Corporate Edition 9.0

–Symantec AntiVirus Corporate Edition 8.0

–Symantec AntiVirus Corporate Edition 10.0

–Norton AntiVirus Corporate Edition 7.0

One of the following versions of Symantec Domino product is also installed:

–Symantec Mail Security 4.0 for Domino

–Symantec Mail Security 5.x for Domino

–Symantec AntiVirus/Filtering 3.x for Domino on Windows NT/2000

Solution:

Do the following when a Symantec corporate edition product is running on the same computer as a Symantec Domino product:

· Make sure the corporate edition service loads before the Symantec Domino product task.

· Make sure the File System Realtime Protection does not scan the TEMP folder used by the Symantec Domino product.

For instructions to configure Realtime Protection, follow the link in the References section of this page.

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Subject: RE: Symantec mail Security does not release email

I did read the Best Practices and followed those directions. I finally got through to Symantec Support and they advised me to move the NNTASK in the Notes.ini from the beginning of the line of programs that load to the end of the line and that corrected the problem.

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Subject: RE: Symantec mail Security does not release email

That did not work for me…however, upgrading to 5.1.3.29 of Symantec mail security fixed the problem.

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Subject: RE: Symantec mail Security does not release email

I am on the same SMS version (5.1.3.29) and having the dead mail problem and mail backing up.

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Subject: RE: Symantec mail Security does not release email

It turns out the fix only worked temporarily. After shutting down and restarting the server for maintenance recently, the same problem occurred. I have to manually stop the SAV task and load nntask for mail to be scanned. Otherwise, it sits in mail.box.