I currently run symatec antivirus filtering on one of my servers, this works well.
We’ve just installed a second server which is used at our other site, and as a backup for the external users.
I wanted to purchase another sav license but we are running the new server on windows 2003 and symantec said its not supported on this so i need to buy symantec mail security for domino.
I went to insight (www.insight.com/uk) and found that they sell this, ordered it and paid for it, it came and inside it says the license certificate is to come seperately but should arrive on th same day(this is normal).
I contacted insights support to confirm that this was correct as i was somewhat scepitcal that it was going to come as it had parcels 1of1 on my packing slip… they said it would come that day, i waited a few days and then i rang the number on the symantec licensing card as it says to ring them if the certificate has not arrived. after getting buggered around as to what department i needed to speak to, i finally spoke to someone who told me it was the resellers responsibility to send the license (seems strange that it had symantecs number on there to call incase it hadnt arrived, i perhaps assumed that symantec shipped the licenses out themselves) this was not the case so i contacted insight again and this time they said (the product you ordered does not include the license) " so think to myself what! i bought what the cds and the manual ?? seems stupid to me that anyone would want to buy the media but no license.
Further to this i wish they would damn well say no license on the product information!!
what i ordered was “Symantec Mail security for Domino 4.0 in CD Media PacK” and it says the same on my box. so i presumed that was everything… anyway after accepting this on the chin i ordered the seperate license from their site, ( as i couldnt find anywhere else to buy it and presumed that this would be the quickest) this was back on the 3rd of june, it is still sitting there stating “awaiting stock to fulfil order” i have rung them up 3 times now trying to find an eta, each time they say they will ring back,… they havnt… so now after this long winded moan i am going to ask those of you who have purchased this product, where can i order this from? we are based in the uk, so i need them to ship to the uk 
I didnt know anywhere else to ask… thanks in advance!
Subject: Symantec mail security 4.0
A rep at Symantec should be able to send you a license file.
We had the same issue on an upgrade from 3.1 (build 81) to SMS 4 - they sent us the software and our existing license was not good with the new product. We had to call and wait until they sent us a license file - for a product we had paid for.
Symantec really needs to improve their customer support.
We are actively looking at other products.
Subject: RE: Symantec mail security 4.0
hmm, you see this makes me even more confused as i have already spoken to symantec and they said that its the reseller who sends out the licenses?? not them… so that would be insight, and they have already told me that the product i bougth doesnt include the license (talk about going in circles)
But you are saying i should contact symantec again for a license file, even though theoretically i didnt buy it directly from them??
Ive had a call from insight again today re: my license and they told me that i need to purchase 10 to qualify for the order… im still waiting to speak to their team leader or whatever to discuss this further as i was not happy with the whole situation…
I just want to buy the damn product, but i cant find anyone who sells it, google is not even yielding any decent responses? if someone could post a link to an online murchant that will sell this to me with the license etc, that they have used before please let me know!
thanks
Subject: RE: Symantec mail security 4.0
Anthony,It sounds as if you have purchased a media pack and not an actual license for the product. When purchased through the reseller channel, the minimum order quantity for the number of seats in your organization must be ten, and the product description should contain information similar to the following: “SYMANTEC MAIL SECURITY 4.0 FOR DOMINO ON WIN2000/2003 LIC + GOLD MAINT 1YR”.
Symantec Mail Security 4.0 for Domino is also sold directly from the Symantec UK web site in the small business multi-user pack. Minimum seat count of 5 is required for this bundle. Symantec AntiVirus 9.0 with Groupware Protection includes Domino support and is available in 5, 10, and 25 user packs. The link below should take you to the multi-user pack area of the web site. If not, please visit www.symantec.com, select the United Kingdom from the global sites menu and follow the links to “purchase” in the navigation bar.
http://www.symantecstore.com/v2.0-img/operations/symantuk/site/mup/june_04/mup_june_04.html
I hope this helps!
Ron