Suddenly, the mail rules for all users have stopped working on Domino 10

HCL Domino Domino Forum
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1

Details of the Issue:

  • Issue: All user-defined mail rules have stopped executing. Emails are being delivered to users' inboxes without triggering the rules.
  • Affected Users: All users in the environment.
  • Recent Changes: There have been no recent changes to the server configuration or the Notes.ini file.
  • Domino Version: HCL Domino 10

Steps I’ve Tried:

  1. Verified that the mail rules are enabled in the users' mail databases.
  2. I got this message while testing with a test user: One rule is present, but the error 'Router: Maximum number of user mail rules exceeded for Test User Only the first 0 enabled rules will be executed. 1 not registered.
  3. The MaxRulesPerPerson parameter is not present in the Notes.ini file, but I have added the parameter to increase the number of rules.
  1. Enabled the debug parameter but did not find any error:

Debug_Router_Rules=1

tell router quit

load router

Thank you in advance for your support!

2

Have you applied domino day 1 fix? We got this message until the hotfix was applied to domino 10 (and 12)

3

Yes, I have applied the fixpack2 since day1.

4

It is not a fix pack but a hot fix

5

Hello Kazi, this is a known issue. Please check this article.

You need to upgrade the domino version with the interim fix of domino version 10 or upgrade it with latest version and their interim fix.

6

Hi Sandeep,
Thank you for your help! I appreciate you sharing the article.

7

Hello @Kazi Haque

There is an issue reported on December 13 2024, via SPR # BRISDBWRXJ for all domino server versions that mail routing is impacted on restarting the domino server. Also, mail rules were not working. The KB article has also been published.

Title: CRITICAL ALERT: Mail not routing after Domino restarts beginning December 13, 2024

URL: https://support.hcl-software.com/csm?id=kb_article&sysparm_article=KB0118192

Domino server version 10 is already out of support. Hence, we request you upgrade the Domino server to a supported version and then apply the interim fix on top of the fix pack mentioned in the above article to resolve this issue.

I hope this helps.


Regards,

Pramod

8

Hi guys, I have the same issue on Domino 14 FP3 HF9

AND BEFORE ANYONE STARTS TALKTING ABOUT A KNOWN MAIL ROUTING ISSUE - this is not the case!

It is about rules defined in user mail database. Like IF subject contains "Invoice" MOVE it to the folder "BILLS".

In fact also rules on the server level are not working now.

It was working all fine until last year, then different users started to complain. I have at about 150 users who has to run rules manually. The rest of them is not using rules or has no problems yet.

Does anyone see it as well?

9

Did you find a solution?

Just upgraded 11.0.1FP9F15 to 14.0FP4.

All user mail rules have stopped working.

Cheers

10

No. Still fighting it.

11

Hi bro kaazi

You havent kept current with the issue that transpired on 13 dec 2024.

Search for the issue on this very forum and you will find a wealth of information. Search for friday the 13th issue.

Your best option seems to be an upgrade to current version or atleast a fully supported version with the latest FP preferably V12 upwards.

Cost of applying the hotfix to v 10 may be cost prohibitive and you may not like it.

Regards

12

Hi Kazi,

Hope you are doing well.

There was a critical issue reported after Domino restart on 13th December.

We suspect possibly this could be the reason of mail rule issue in your environment.

CRITICAL ALERT: Mail not routing after Domino restarts beginning December 13, 2024

https://support.hcl-software.com/csm?id=kb_article&sysparm_article=KB0118192

Additionally, the HCL Domino version 10 is out of support, so please upgrade the Domino to supported version such as V 12, V14 etc.

Hope the above information will help in answering your concern

Thanks & Regards

Nishant Shendre

13

@Rajneesh Sharma and @Nishant Shendre – thank you for taking the time to reply however, you have not kept current with the issue I am reporting.

This is NOT Mail Routing but MAIL RULES. A per my post above the issue arose AFTER upgrading from 11.0.1FP9F15 to 14.0FP4 Both versions are post the critical fix! And @Martin KRIVY has the issue on the 14 FP3 HF9 also post Critical fix.

We upgraded from Domino 11.0.1FP9F15 to 14.0FP4. Users Mail Rules in their Mail databases have stopped working.

MAIL RULES: https://help.hcl-software.com/notes/14.0.0/client/mail_rules_t.html

Mail rules were working on 11.0.1 FP9H15. Following the upgrade to Domino 14.0 FP4 the rules no longer trigger.

Mail is routed to the user’s mail database and can be found in the inboxes. But the specific rules applied to move the mail to selected folders are not working.

Please do not confuse this with the critical issue reported after Domino restart on 13th December.

I appreciate this is a new reply stream on an older post.. should I create a NEW Issue Post?

14

This reply was to the original question about mail rules not being triggered on domino V10. The mail rules are indeed effected by the 13 dec issue.

The reply was not to your post by the way. Anyway sorry for the confusion.