Sudden change in unread marks for a few users?

HCL Domino Domino Forum
1

Hi Again,

I have a few users reporting that suddenly new messages being received are being marked as read (they aren’t showing up red in colour).

Is anyone else experiencing this or have any suggestions?

Thanks,

Mike

2

Subject: Sudden change in unread marks for a few users???

Assuming you didn’t have a server crash, which can temporarily screw up unread marks…

Check the user’s mail, tools>preferences>colors. Did they set certain mails to be certain colors? This can make them not appear “red”/unread.

Check their mailfile Database Properties, last tab. Is “Don’t maintain unread marks” checked?

Try clearing user’s client cache (delete cache.ndk).

3

Subject: RE: Sudden change in unread marks for a few users???

Thanks for the reply Maria, in fact we did have a server crash while Symantec was doing a system scan.

I will verify the other settings, although they assured me they haven’t made any changes. I will also delete the cache which should clear all up.

Thanks again,

Mike