[SOLVED] Unable to login to Sametime Meetings following upgrade to 12.0.2

HCL Sametime Sametime Forum
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1

Hello,

I have upgraded Sametime from 12.0.1 to 12.0.2. Sametime Chat is working but getting an 'Oops! Something went wrong. Please try again later.' when trying to login to Sametime Meetings via a web-browser.

We can roll back to 12.0.1 and everything works OK again.

Any suggestions on where I can start to troubleshoot this issue?

Many thanks,

Chris

2

Just to add, I did a bit of research and tried this suggestion yesterday, which unfortunately didn't have any effect;

https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0110543

Cheers

3

There is one change related to authentication in 12.02 compared to earlier releases - the location of the ltpa keys and related configuration. If you have LTPA configured, make sure the keys are in the 'ltpa-config' folder and that you have validated the settings that are in .env/docker-compose.yml for the auth service.

If that doesn't get you moving along, open a case and send up your config files + logs and we'll get you sorted quickly.

4

Thanks Anthony,

At the risk of sounding like a complete novice (which I am to be fair), the dot_env file in the installation folder contains;

ENABLE_LTPA=false
LTPA_KEYS_FILE_PATH=${CONFIG}/auth/ltpa.keys
#LTPA_KEYS=
#LTPA_KEYS_PASSWORD=

I assume the first line means we are not using LTPA keys?

5

Correct - LTPA is not enabled.

Please open a case so that we can review your config and logs.

Thanks!

6

OK after a bit of assistance from support we have managed to resolve the issue. It was indeed LTPA that was causing the problem and we had to enable it within our config file.

There was an additional issue with mobile clients not getting validated following this, but this was due to our SSL certificate not containing the chain of trust certificates, which we have also now resolved.

Thanks Anthony, for your input.

Chris