When trying to upgrade a 7.0.2 multi-user installation to 8.0.2 using Smart Upgrade as a ‘User’ with normal user permissions to the Program Files* folder, ie. READ and EXECUTE, the Smart Upgrade cannot complete.
99% of our users are members of the User group. Only a small percent are Power Users.
The install never reaches the part where it uses the included Admin account to run the MSI/Setup.exe.
It seems to hang on some check of the Program Files\Lotus\Notes folder. And it appears that the job hangs as the job is still running under the logged on user account and isn’t yet using the provided administrator account.
The only fix I have seen is to give WRITE and MODIFY privileges to the Notes folder under Program Files\Lotus.
Has anyone else seen this and found a solution? One of the great things about Multi-User install is that you can leave the default Program Files permissions intact.
I have logged a call with Lotus and waiting to hear back. I wouldn’t call it a bug, maybe more of an oversight.
I’ll be very interested to see what Lotus has to say. We ran into similar issue during our recent massive upgrade. We were assured that full admin rights would not be necessary for Smart upgrade to work properly. Ho Boy!! NOT! We found every multi-user upgrade failing because the users as a rule do not have admin rights on the box. You may be on the right track with what you’re trying, but we essentially gave up and told users that if they didn’t absolutely need multi-user installs, to remove and install for single user, but with admin rights. Many of our department techs are reluctant to grant admin right, and for good reason, but Smart upgrade certainly seems to need them in order to go smoothly.
Were you using the surunas to give elevated privelage? It’s worked great for me. When creating the su package, you may want to create a special admin account so you don’t have to lock your credentials in.