Slow message delivery

HCL Sametime Sametime Forum
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1

Good afternoon.
After switching to sametime 12 and reaching the number of connected users of about 1000, messages begin to be delivered very slowly - delays of 3 minutes.

We do not observe any physical load on any of the nodes.

Server SameTime12:

Community-Pasted-Attachment-1695889961921.gif955×394 8.45 KB

Server mongodb:

Community-Pasted-Attachment-1695889995054.png752×481 25.6 KB
Community-Pasted-Attachment-1695890024712.png634×283 33.3 KB

Server balancer:

Community-Pasted-Attachment-1695890085439.png741×456 24.8 KB
Community-Pasted-Attachment-1695890093593.png552×355 41.1 KB

Please tell me where the problem might be? What needs to be checked?

2

@Moises Romero Barraneche

this is best handled by opening a case with support