I have a user that is running Notes 8.0.2. We installed the single sign on feature and it is checked in the preferences. The passwords match but it is still asking for a password when we start Lotus Notes. I have 500 users with this feature active and this is the only machine with a problem. I am beginning to suspect his Windows XP operating system, but was wondering if anyone had any suggestions. Thanks for all your help.
Subject: Re: Single Sign On
Hi Richard,
You might want to review this Technote. I’ve found it to be a great deal of help when troubleshooting Single Logon.
Hope this Helps!
Regards,
-Bob
Steps to ensure that Notes Single logon always work as designed, or get fixed if it just stopped working
Product:
Lotus Notes > Lotus Notes > 8.0, 7.0, 6.5
Platform(s):
Windows
Edition(s):
All Editions
Doc Number:
1304525
Date:
10/25/2008
Problem
Notes Single logon (NSL) stopped working although the Windows password and the Notes password is synchronized
Cause
1 - The feature was is disabled.
2 - The featured was never installed.
3 - The feature is not set to run automatically.
4 - The executable is not running as a process.
5 - The registry keys was were modified by a third-party software application. ( 80 % of the time, this is the root cause).
Cause (1)
The feature was is disabled.
Resolution :
While in the mail file ( Inbox view), do : File > Security > User security > "Security Basics (tab)"and verify that the option “login to notes using your operating system login” is selected.
.
Cause (2)
The feature was never installed
Resolution:
Go under to , Start > Control Panel > Add or Remove
Programs , select the Lotus software Lotus Notes then hit select “change” and during the
custom setup select “modify” and select the single logon feature.
Cause (3)
The feature is not set to run automatically.
Resolution :
From the Windows Desktop, right click on the icon ‘My Computer’ > Manage > Service and Applications ( click on the plus sign ) > Services > and look for Notes Single logon (service) and ensure that it is set to " Automatic" .
If it is not set to Automatic. double click on the Lotus Notes Single Logon field and the a dialog window will pop up and then under “Startup type” click the down arrow and choose “Automatic”.
This can also be done by going to : Start > Run "type in " : services.msc. and then locate the lotus Notes single Logon service
Cause (4)
The executable is not running as a process.
Resolution :
Check to see if nslsvice.exe is running, go to Start > Run > “type in” : msconfig (select the Services ’ tab’).
Or do : Hold “Ctrl+Alt+Delete” on the Keyboard and select " Task Manager, then select the “Services”
Cause (5)
The registry keys was were modified by a third-party software application. ( 80 % of the time, this is the root cause)
Resolution:
Warning Serious problems might may occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. IBM cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Go under: Start > Run > “type in” : regedit, and browse to :
Path: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\NetworkProvider\Order]
Value: “ProviderOrder”="RDPNP,LanmanWorkstation,WebClient,npnotes
N.B : npnotes is the registry key associated to the Lotus Notes Single Logon.
Ensure that the Value in the “ProviderOrder” is as above, the npnotes “key” should always be right after “WebClient”, if npnotes appears twice remove the second entry or if there’s any other “Key registry” other than the “npnotes” after the “WebClient” key, switch them back so that the “npnotes” is the key right after " WebClient" then restart the Machine, this fixes most of the NSL problems 80 % of the time.
Example:
WRONG!!!:
Path: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\NetworkProvider\Order]
Value: “ProviderOrder”=“RDPNP,LanmanWorkstation,WebClient,PssoCM32,npnotes”
RIGHT!!!
Path: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\NetworkProvider\Order]
Value: “ProviderOrder”=“RDPNP,LanmanWorkstation,WebClient,npnotes,PssoCM32”
Subject: Re: Single Sign on
I had the same problem with only 3 users, and all the settings were correct. Fix Pack 1 for 8.0.2 fixed it. Single sign on now works.
Subject: Re: Single Sign On
Nice posting. Every settings are correct but the problem is when you launch lotus notes it prompts you to Choose Location. Do you have any solutions regarding this issue ?
Thanks…