In my web application i have a help page i'm opening that using java script. when users click on the help button it opens a new window but ask users to login again.
this happens only for the first time. If a user opens the help close it and open it again then it’s not asking to login again
Is the help page stored in same notes database?Check the ACL of help database. Ensure both the main database and help database are having similar ACL settings.
If help database is having a stricter ACL, another login prompt may appear.
Also try appending or not appending “&login” to the help page URL which you call from java script code.