Server Crash

Dear All,

My server is crash, nsd says access violation. Anybody know the meaning of below nsd log ? i do appreciate your help.

############################################################

FATAL THREAD 47/82 [ nserver: 212: 4112]

FP=0x0837fd3c, PC=0x60021f4a, SP=0x0837fd28

stkbase=08380000, total stksize=262144, used stksize=728

EAX=0x0cace428, EBX=0x0000002c, ECX=0x610d929e, EDX=0x2a30573b

ESI=0x00003bec, EDI=0x0cad1f30, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010246

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x60021f4a nnotes._NSFItemRemoveFromNameLookupTable@12+138 (cace428,2c,8373bec)

@[ 2] 0x6004ebb3 nnotes._ItemUnlink@12+275 (cace428,2c,8373bec)

@[ 3] 0x6004e93f nnotes._NSFItemDeleteByBLOCKID@12+95 (cace344,2c,cac3bec)

@[ 4] 0x6001a38b nnotes._NSFNoteClose@4+763 (2c)

@[ 5] 0x1002b220 nserverl._TermNoteUpdate@4+416 (dc780005)

@[ 6] 0x1001b54a nserverl._DbServerTerm@8+74 (825100b5,dc780005)

@[ 7] 0x10005177 nserverl._DeleteTask@8+119 (177c0009,1)

@[ 8] 0x10030cd8 nserverl._WorkThreadTask@8+1752 (5,0)

@[ 9] 0x10001897 nserverl._Scheduler@4+727 (0)

@[10] 0x60105020 nnotes._ThreadWrapper@4+208 (0)

@[11] 0x7c57b388 KERNEL32.CreateProcessW+310

############################################################

PASS 2 : FATAL THREAD with STACK FRAMES 47/82 [ nserver: 212: 4112]

FP=0837fd3c, PC=60021f4a, SP=0837fd28

stkbase=08380000, total stksize=262144, used stksize=728

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

---------- Dump of stack from SP to FP or stkbase ----------

   # 0837fd28  0cad1f36 0000002c 0837fd94 0cad1f30  |6...,.....7.0...|

   # 0837fd38  00000000 0837fd60 6004ebb3 0cace428  |....`.7....`(...|

@[ 1] 0x60021f4a nnotes._NSFItemRemoveFromNameLookupTable@12+138 (cace428,2c,8373bec)

   # 0837fd3c  0837fd60 6004ebb3 0cace428 0000002c  |`.7....`(...,...|

   # 0837fd4c  08373bec 0cac3bec 0000002c 0000002c  |.;7..;..,...,...|

   # 0837fd5c  0000002c 0837fd8c 6004e93f 0cace428  |,.....7.?..`(...|

@[ 2] 0x6004ebb3 nnotes._ItemUnlink@12+275 (cace428,2c,8373bec)

   # 0837fd60  0837fd8c 6004e93f 0cace428 0000002c  |..7.?..`(...,...|

   # 0837fd70  08373bec 0cac0000 00000000 0000002c  |.;7.........,...|

   # 0837fd80  0cace428 0837fd94 0cace428 0837fdd0  |(.....7.(.....7.|

@[ 3] 0x6004e93f nnotes._NSFItemDeleteByBLOCKID@12+95 (cace344,2c,cac3bec)

   # 0837fd8c  0837fdd0 6001a38b 0cace344 0000002c  |..7....`D...,...|

   # 0837fd9c  0cac3bec 00000001 2ad2e870 00000000  |.;......p..*....|

   # 0837fdac  dc780005 266f1674 000000e4 0837fdcc  |..x.t.o&......7.|

   # 0837fdbc  0cace644 01690000 0cace428 0cace344  |D.....i.(...D...|

   # 0837fdcc  00000000 0837fe0c 1002b220 0000002c  |......7. ...,...|

@[ 4] 0x6001a38b nnotes._NSFNoteClose@4+763 (2c)

   # 0837fdd0  0837fe0c 1002b220 0000002c dc780005  |..7. ...,.....x.|

   # 0837fde0  2ad2e870 00000000 017386f9 00000000  |p..*......s.....|

   # 0837fdf0  266f16a0 266f1674 0837fe0c 10004aa2  |..o&t.o&..7..J..|

   # 0837fe00  266f1724 00000000 0837fe80 0837fe80  |$.o&......7...7.|

@[ 5] 0x1002b220 nserverl._TermNoteUpdate@4+416 (dc780005)

   # 0837fe0c  0837fe80 1001b54a dc780005 266f16a0  |..7.J.....x...o&|

   # 0837fe1c  266f1674 177c0009 1a240004 266f1674  |t.o&..|...$.t.o&|

   # 0837fe2c  177c0009 00000000 00000000 6000125f  |..|........._..`|

   # 0837fe3c  266f16a2 000000d4 266f16a0 200f89a8  |..o&......o&... |

   # 0837fe4c  00010000 0837fe64 6009b1c0 00000000  |....d.7....`....|

   # 0837fe5c  0837fe6c 266f1674 266f16a2 00000001  |l.7.t.o&..o&....|

   # 0837fe6c  0837fe84 00000000 266f16a2 266f16a0  |..7.......o&..o&|

   # 0837fe7c  00000000 0837fea0 10005177 825100b5  |......7.wQ....Q.|

@[ 6] 0x1001b54a nserverl._DbServerTerm@8+74 (825100b5,dc780005)

   # 0837fe80  0837fea0 10005177 825100b5 dc780005  |..7.wQ....Q...x.|

   # 0837fe90  1a240004 2ad2e870 000000c2 177c0009  |..$.p..*......|.|

@[ 7] 0x10005177 nserverl._DeleteTask@8+119 (177c0009,1)

   # 0837fea0  0837ff50 10030cd8 177c0009 00000001  |P.7.......|.....|

   # 0837feb0  00000000 0352b164 10000028 65726854  |....d.R.(...Thre|

   # 0837fec0  70206461 206c6f6f 626d656d 6f207265  |ad pool member o|

   # 0837fed0  4354206e 00504950 04221670 10000028  |n TCPIP.p.".(...|

   # 0837fee0  600c7a1d 010e1a56 60001450 017386bc  |.z.`V...P..`..s.|

   # 0837fef0  017386f9 49504354 60000050 017386bc  |..s.TCPIP..`..s.|

   # 0837ff00  6000125f 0352dcf0 00000460 6000125f  |_..`..R.`..._..`|

   # 0837ff10  0352dc96 00000064 0352dc96 00000000  |..R.d.....R.....|

   # 0837ff20  1a240004 1cac0078 825100b5 0352dd71  |..$.x.....Q.q.R.|

   # 0837ff30  00000000 200f89a8 200f0a02 01a1b70c  |....... ... ....|

   # 0837ff40  4c500001 0000002e 825100b5 266f1674  |..PL......Q.t.o&|

@[ 8] 0x10030cd8 nserverl._WorkThreadTask@8+1752 (5,0)

   # 0837ff50  0837ff98 10001897 00000005 00000000  |..7.............|

   # 0837ff60  00000003 05d2fda8 100015c0 00000001  |................|

   # 0837ff70  60086a8e 00000164 016a2468 0837ff98  |.j.`d...h$j...7.|

   # 0837ff80  600b0e00 01a44dfc 00000003 824b0028  |...`.M......(.K.|

   # 0837ff90  01a1b70c 0352dc68 0837ffb4 60105020  |....h.R...7. P.`|

@[ 9] 0x10001897 nserverl._Scheduler@4+727 (0)

   # 0837ff98  0837ffb4 60105020 00000000 00000000  |..7. P.`........|

   # 0837ffa8  6002ac6c 00000000 00000000 0837ffec  |l..`..........7.|

@[10] 0x60105020 nnotes._ThreadWrapper@4+208 (0)

   # 0837ffb4  0837ffec 7c57b388 00000000 6002ac6c  |..7...W|....l..`|

   # 0837ffc4  05d2fda8 00000000 7ff8c000 c0000005  |................|

   # 0837ffd4  0837ffc0 0837f974 ffffffff 7c5c1f54  |..7.t.7.....T.\||

   # 0837ffe4  7c572b08 00000000 00000000 00000000  |.+W|............|

@[11] 0x7c57b388 KERNEL32.CreateProcessW+310

Subject: Server Crash

At last, after try, investigate, and monitor the result, here are the best solution for my problem.

It look not good solution because i need to deactivate some important feature, but it works to avoid my server crash. For last two month I never get the server crash.

The solution, i disable NSD collection when server crash to collect information. since i disable it, the server crash never happen.

firstly, when the server crash, i just want my server restart by it self fastly. so, i disable the NSD collection. but since that time, i never get server crash anymore. i have no idea on this…

Subject: Server Crash

Hi,

Looks like a known (and fixed problem). Fixed in 701FP1 and 702.

  • SPR# JCHN65NLH6 - This fix prevents a server crash after note update termination. This problem happens when the network session is interrupted before an item is fully initialized. This regression was introduced in 7.0.

Kjeld

Subject: RE: Server Crash

Hi Kjeld, thanks for the info.

I will try to upgrade to 701fp1/702.