Server Crash after upgrade to 8.01

HCL Domino Domino Forum
1

Dear Expert

Need your advise

I try to upgrade my server from 7.02 to Domino 8.01.

My first step is Shutdown Domino 7.02 then Install Domino 8.01

I proceed with this step:

  1. Copy tar file in tmp/domino then

  2. Run tar –xvf c18xsen.tar

  3. Cd linux

  4. ./Install

  5. When launch Domino 8.01

server crash with this error

Stack base = 0xbf8941dc, Stack size = 4380 bytes

Fatal Error signal = 0x00000004 PID/TID = 5877/-1244592432

Fault cleanup is in progress

Too many crashes, restart disabled

Terminating tasks

Freeing resources

Termination completed

Any idea, how to solve this problem and why it happen.

thks

Sazura

2

Subject: Server Crash after upgrade to 8.01

Hi

Can you post the FATAL THREAD section of the NSD files with the few lines under it

For example:

############################################################

FATAL THREAD 1/2 [ domdsm:107a8:67076]

FP=0x0012a34c, PC=0x60069a86, SP=0x0012a2f0, stksize=92

EAX=0x01a3088c, EBX=0x01a48650, ECX=0x0000bffe, EDX=0x01a325e6

ESI=0x00004000, EDI=0x0032ff78, CS=0x0000001b, SS=0x00000023

DS=0x00000023, ES=0x00000023, FS=0x0000003b, GS=0x00000000 Flags=0x00010206

Exception code: c0000005 (ACCESS_VIOLATION)

############################################################

@[ 1] 0x60069a86 nnotes._fdDelete@4+118 (4000,12a368,608770ef,4000)

@[ 2] 0x60069a0c nnotes._OSFileClose@4+12 (4000,12adc0,12a380,60872ea7)

@[ 3] 0x608770ef nnotes._sqloclose+15 (4000,12b59c,5010,0)

@[ 4] 0x60872ea7 nnotes._sqlpgclf+71 (12adc0,1aaa2cb,70,1aaa2f3)

@[ 5] 0x60885458 nnotes._sqlpgfdl+616 (12b9a4,1aaa2cb,41,12be44)

@[ 6] 0x60876a6f nnotes._sqlpgcdl+927 (12bf44,12b9a4,0,12be44).

Date

Topic

Frequently asked question - How to analyze Notes/Domino NSDs? (Jean-Yves Riverin)

or call IBM support.

JYR

3

Subject: RE: Server Crash after upgrade to 8.01

So far no fatal error word I found but at last point I saw this warning

Generated Info/Warnings/Errors:

(1) INFO: New files added/deleted to/from directory ‘/local/notesdata’

(2) INFO: Generating binary list file ./nsd.domino/nsd__cache.ins.lst

(3) INFO: Generating cache file ./nsd.domino/nsd__cache.ins

(4) WARNING: notes_ps: No Notes processes seem to be running

(5) ERROR: can’t list open files. rerun as root if needed/required

(6) INFO: The Maximum core file size is 0 blocks

(7) INFO: Maximum process memory is 438855 kbytes (428.57 megabytes)

thks

4

Subject: RE: Server Crash after upgrade to 8.01

Hi Sazura,

Your file is too big to be open, you only need the FATAL THREAD section like this example—

JY

5

Subject: RE: Server Crash after upgrade to 8.01

After generate nsd file

at last page I saw this error, how to troubleshoote. any idea

Generated Info/Warnings/Errors:

(1) INFO: New files added/deleted to/from directory ‘/opt/ibm/lotus/notes/80010/linux’

(2) INFO: Generating binary list file ./nsd.domino/nsd_Release_7.0.2_cache.ins.lst

(3) INFO: Generating cache file ./nsd.domino/nsd_Release_7.0.2_cache.ins

(4) WARNING: You are not the owner of the running Notes processes

(5) WARNING: notes_ps: No Notes processes seem to be running

(6) ERROR: can’t list open files. rerun as root if needed/required

(7) INFO: The Maximum core file size is 0 blocks

(8) INFO: Maximum process memory is 438855 kbytes (428.57 megabytes)

6

Subject: RE: Server Crash after upgrade to 8.01

Hi,

From your warning and error

No Notes processes seem to be running

can’t list open files

Your best bet will be to Call IBM support

JYR