Sametime message is not displayed in own window

HCL Sametime Sametime Forum
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1

I’ve a problem with Sametime and Mongo.

Sametime single Client Version 11.6 and Version 12

When a User write a chat message, his own message is not displayed in his chat window. Only when the user closes the chat window and start a new chat with the same user, all the message where displayed.

Maybe someone can give me a hint.

Thanks in advance,

Thorsten

2

Hi Thorsten,

Kindly check the published Knowledge Article below.

HCL Sametime 11 clients fail when MongoDB host is not configured correctly on the Community server

https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0076424

Also, make sure that the notes client is connecting to a Fully Qualified Hostname of Sametime servers.

Hope this helps.



Kind regards,

Isagani

3

Hello,

the kb entry is more about, if all st client cannot use persistent chat and it is a global problem.

Please check, if for the user the same problem within sametime proxy exists.

There are some annoying problems at the Sametime embedded client you can check

1. Problem with the sametime fonts
> https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0093105

2. Problem if the Sametime bubble is not used
> https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0076437

3. Sametime chat is missing in the chat window
> https://support.hcltechsw.com/csm?id=kb_article&sysparm_article=KB0097232

Some of them are still not fixed

4
Hello Alexander Novak,
the first article (KB0093105) describes exactly our problem.
But the Workaround does not work with us.
How can i check die sametime proxy?
5

Hello,

if you have sametime 11 with st proxy (apache) installed you should be able to connect via browser

https://stproyhost:8443 or https://stproxyhost (if you changed the defaultport setting from 8443>443)

if you have sametime 12 - i think on docker - you should be able to connect via browser

https://sametimemachine/chat

6

Hi Isagani Banta,

thank you for your reply.

The replicaset configuration of our MongoDB looks good.

The monogodb (V4.2.21), the sametimeproxy and the domino sametimeserver are running on one Centos 8 server.

Thorsten

7

Hello, the problem is solved.

very strange thinks....

in my Sametime.ini i found this:

...

ONGO_URI=mongodb://127.0.0.1:27017
ONGO_DB=chatlogging
ONGO_COLLECTION=EVENTS

...

Whyever the first letters were missing there....

always overread that when checking.

MONGO_URI=mongodb://127.0.0.1:27017
MONGO_DB=chatlogging
MONGO_COLLECTION=EVENTS

restart the server and and everything works as it should.

Thank you for your support.

Thorsten