Hi team!
The company has been using ST 8.0.2 for a long time. Sametime Embedded Notes 8.5.3 is used as a client. Everything worked without problems for more than 15 years.
I decided to try ST 12.0.2FP2. The following problems arose:
1. When the client works via mobile Internet, and it has latency of 500-700 ms, it is impossible to send a message.
0x80000221 - the connection has been broken. But this never happens with ST 8.0.2.
2. Some messages are not received. They are sent to the server and can be found in MongoDB, but are not received by the client. Both clients are Notes 8.5.3 (Windows). All messages are text. With ST 8.0.2, such problems were reported once every 2-3 years. With ST 12.0.2 FP2, the problem occurs every day.
3. Persistent chat. In most cases this works as it should, but there are funny things too. On MacOS Sametime 12.0.2 Standard Client the message (picture) is missing and does not load, on iOS client the message is loaded.
4. ST 12.0.2FP2 is on the same hardware as ST 8.0.2. According to Grafana statistics, CPU is loaded by 5-10%, memory is loaded by 30%.
More resources than necessary.
On Lotus Notes 8.5.3 persistent chat is not supported?
Thanks for the tips.
@Sergio Stomper
Sametime 8.0.2, and Sametime Embedded Notes 8.5.3 have both been out of support for more than 7 years now.
With regards to your question:
On Lotus Notes 8.5.3 persistent chat is not supported?
Yes that is correct. Sametime Clients embedded in Notes 8.53, Notes 9, Notes 10 Do not support Persistent chat.
If you are having problems with ST 12.0.2FP2 Server environment, Please make sure that you are following the prerequisites for this server, which is documented here:
HCL Sametime Premium and HCL Sametime 12.0.2 FP2 System Requirements
- Starting in HCL Sametime v12.0, persistent chat is enabled and required. Disabling the persistent chat policy is not supported and not tested.
- HCL Sametime Connect and HCL Notes embedded v12.0 and higher clients require persistent chat enabled. Clients connecting to a server with persistent chat disabled are not supported and not tested.
- HCL Sametime Connect and HCL Notes embedded clients enabled for persistent chat require vertical tabs chat window preference. Horizontal tabs chat windows is not supported or tested.
Make sure that you are trying to connect to the ST 12.0.2FP2 environment with a qualified client.
If you are still having an issue connecting to the 12.02FP2 Environment, please open a case with Sametime support, so that we can assist you.
