Hi, everyone!
I've intsalled ST12. Everything works fine, but when I start recording, I got a message "Record failed. Try again. Contact administrator". I have not find anything interesting in jibri and jobri-web.
Where could I find a problrm or how could I solve one?
Thank you
The most likely problem is that the virtual sound drivers are not installed. The Jibri logs is where to start.
Did you follow - https://help.hcltechsw.com/sametime/12/admin/configure_virtual_devices.html ?
If that doesn't straighten things out - create a ticket so that we can review with you.
Thank you! You are right: after install sound drivers recording is possible. It's great.
Where should I see the recoerds? In "My records" no records yet.
That's great -
I would check the catalog and recordings service to ensure they have access to MongoDB.
Thank you for advice, but I don't know how to check it. In what log sholud I search the problem?
Have some other problems:
- when I use integrated sametime client HCL Notes 12.0.1 I don't see if an author of message in Inbox or a person in Address Book is online. It was very useful.
- name of sametime server was changed. The certificate for new name is different. Collegue, who use old name in sametime client - connected good. When somebody use old name for open web interface, get certificate problem. How could I make in internal nginx section with old name with own certificate for redirect to new domain?
Please open a case so that we can work with you on these questions.
Thank you.
I've made 2 new cases.
What about how to check the catalog and recordings service to ensure they have access to MongoDB?