RE: Notes replication issues

HCL Domino Domino Forum
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My primary e-mail is Lotus Notes based and I’ve been using Domino Access to replicate/forward e-mails to Outlook. I’ve had no problems receiving e-mails in Outlook, but I understand that I should still be able to access ALL of my mail whenever I go into my Lotus Notes application. My problem is that whenever I open the original Notes application - none of my e-mail exists, in the application, either Locally or on the network server.

Could anyone comment on what might be causing the issue here? Please let me know and if you wish to communication offline as well.

Thx.

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Subject: RE: Notes replication issues

Assuming you are not using Outlook Access for Lotus Domino I would think your problem is that your mail is being forwarded. If that is the case then that would mean that mail would not reside in Lotus Notes as all it would do would be to forward it out to Outlook. If you’d like to receive both then you should use POP3 from outlook to Domino and don’t have any forwarding address on your person record.

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Subject: RE: Notes replication issues

Erick,

Thanks for the prompt response. I’m acutally using: IBM Lotus Domino Access for MS Outlook (build v654). Your suggestion makes sense, but I did not realize I was setting it up in that manner. If its not a bother, could you please adivse or point me in the direction of how to set or use POP3 from Outlook to Domino.

I thought there might be some setting within my Lotus Notes which basically replicates/makes a local copy of my e-mails whenever it sends my mail through the Domino Transport Server.

How can you tell I’m not totally savy with this application! Thanks again for your comments and assistance.

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Subject: We want all visitors to the forum to benefit …

Hi Mike,

I am a QE person working on the DAMO Development team so if we are unable to get this resolved through the forum where others may benefit, the next step would be for you to open a Support PMR (help ticket).

But let’s see if we can get this resolved … The best start would be to answer each question I asked specifically.

I remain unclear as to the exact problem but it doesn’t sound like it is a DAMO issue. There are general questions that need to be addressed such as server based archiving (policies), Notes based archiving, replication selection formulas, database purge intervals, etc. All of these questions can be addressed through Support. However, if you remain convinced that it is DAMO related, again, please answer the questions posed earlier.

Thanks, Mike

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Subject: RE: We want all visitors to the forum to benefit …

Hi Mike - Please see your orginal response e-mail as I have responded to your questions as requested.

Please let me know if there is anything further you can offer.

Mike

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Subject: Not completely clear as to the problem…

Hi Mike

The Outlook/DAMO client should have the same documents as your Notes/Domino mail file without you doing anything special. DAMO uses Notes replication just as the Notes client does to keep these files in sync.

I’m not clear as to the problem however. Do you have your Notes client and the Outlook/DAMO client using the same nsf on the Domino server? What do you mean when you say “Domino Access to replicate/forward e-mails to Outlook”? There should be no need to forward mail as there is only one mail file that these applications are using. Is that correct? You go on to say “none of my e-mail exists, in the application, either Locally or on the network server”. Do you mean that email that you sent from the Outlook client is not available on the mail file on the Domino server?

A very simple test is to send an email to yourself from Outlook/DAMO and click the Send/Receive button in Outlook/DAMO. Once this email appears in you Outloko/DAMO Inbox, confirm that it also exists thriough the Notes client to the same nsf.

You indicated that you are using DAMO 6.5.4. What release of Outlook are you using? 2k, XP or 2003?

Thanks, Mike

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Subject: RE: Not completely clear as to the problem…

Do you have your Notes client and the Outlook/DAMO client using the same nsf on the Domino server? - I have been encountering so many problems (unreceived mail, no outgoing, etc.) that I will likely uninstall DAMO. It appears that DAMO created a new NSF - I can provide screen shots of my file directories if that will help, or please advise how to verify.

What do you mean when you say “Domino Access to replicate/forward e-mails to Outlook”? There should be no need to forward mail as there is only one mail file that these applications are using. Is that correct? - I was told that regardless of mail received in Outlook, I was still able to open, send and receive through my regular Lotus Notes application. This is not the case - whenever I open Lotus, no e-mails appear in my inbox.

You go on to say “none of my e-mail exists, in the application, either Locally or on the network server”. Do you mean that email that you sent from the Outlook client is not available on the mail file on the Domino server? A very simple test is to send an email to yourself from Outlook/DAMO and click the Send/Receive button in Outlook/DAMO. Once this email appears in you Outloko/DAMO Inbox, confirm that it also exists thriough the Notes client to the same nsf. - You are correct in your assessment. Whenever I send e-mail using Outlook, I go to my Notes application - it briefly appears, then it disappears and is no longer available through Notes.

You indicated that you are using DAMO 6.5.4. What release of Outlook are you using? 2k, XP or 2003? I’ve just upgraded to Outlook 2003.

Thanks again and look forward to hearing from you.

Mike

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Subject: RE: Not completely clear as to the problem…

Hi Mike,

“It appears that DAMO created a new NSF”

DAMO creates an nsf file in the DAMO data directory with the naming convention _.nsf. It is this local nsf file that actually replicates with the Domino server based mail file. Then synchronization takes place between the local nsf file and the local pst file with the same naming convention. It is the local pst file that you are seeing through the Outlook UI. If you think there is value, attach your screen shots.

“whenever I open Lotus, no e-mails appear in my inbox”

Unrelated to DAMO, there are a series of TechNotes (1199687, 1156424, 1197451, 1181531, 1189816) that address the issue of email disappearing from the Inbox. If you look at the All Documents view in your Notes client, do you see those documents that you expected to see in the Inbox?

Access to those public TechNotes is: IBM Support

“Whenever I send e-mail using Outlook, I go to my Notes application - it briefly appears, then it disappears and is no longer available through Notes.”

This sounds like the situation descrived in TechNotge #1199687. Excerpt below:

Problem

  1. The end-user has no problem, and can toggle “unread only” / "selected

  2. Now the user “accidentally” pressed the ACTION button “View UNREAD”

(the user did this, but is UNAWARE of his action!!).

The user still sees his “unread messages” as usual, but now after reading the message it

“spontaneously” disappears from his INBOX (but still can find the Memo under the View called “ALL DOCUMENTS”).

Note: when the user claims he does not “see” this action button, make sure the end-user uses the “arrows” to scroll to the right as indicated in the following figure:

  1. As a consequence of the use of the VIEW UNREAD action button, the options in menu VIEW-SHOW

To resolve the issue, the user must press the ACTION button “View ALL” .

Background info:

  • This is not a corruption issue of the user’s InBox.

  • Replacing design with the same template does NOT resolve the issue. However, creating a local replica or replacing the design first to another mail template and then replacing the mail file back with the same mail template as started, “resolves” the issue as well.

  • Also should be noticed that the issue is related to the user’s ID (but not to the notes.ini of the user).

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Subject: RE: Not completely clear as to the problem…

Thanks Mike,

I’ll review your comments and see if that resolves the issues.

Regarding the TechNotes, I’ve been trying to locate them on the IBM site - but have been unsuccessful. There does not appear to be a search function available to find the specific Notes you refer to. If there is a way to find them specifically, I would definitely like to see they offer further perspective.

Again, thanks for your support.

Thanks, Mike

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Subject: RE: Not completely clear as to the problem…

HI Mike,

At the URL IBM Support there is a field “Enter search terms, part number or machine type-model:”. It is here that you would enter the terms to search the knowledge base. You will only see technotes that have been “published”.

In the attached zip file I’ve included all referenced technotes, some of which are in a “draft” state indicating they are not meant for public viewing yet. However, they do have information that may resolve your problem. BUT be aware that they have not gone through the official “editing” process so this is a discalimer.

<<<< I attempted to attach the zipped file here but the application doesn’t permit it. I’ve emailed it to you but would prefer to continue communicating through the forum.>>>>

Thanks, Mike

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Subject: RE: Not completely clear as to the problem…

Hi Mike,

Thanks for the detailed response. If it’s not a problem for you, I am wondering if I could possibly respond to your questions directly as you sound like you are much more familiar with the application/set-up. I can provide answers in more details if we are able to follow-up directly via e-mail or telephone, whatever will work for you. I’m getting very concerned that some setting may have changed during the set-up of DAMO, that has altered the replication process as I do not have any of my mail available when I access my mail through the regular Lotus Notes application. I’m using Outlook 2003 and tried the test you mentioned and it shows up on Outlook, then briefly in my Notes client - then it disappears…very strange indeed.

Again, if you are able to assist me offline, I would appreciate it. My e-mail: riskmanager2000@hotmail.com - please contact me there and we can arrange for a suitable time to discuss further.

Thanks so much for your comments and hopefully you can assist further or at least direct me to some resource that can.

Cheers! Mike