We have a database with a large number of documents that were created using R5 clients. These documents include Rich Text fields, most of which are valued with a line of text, followed by a file attachment (typically a Word doc saved as RTF).
Some of our users have been updated to the 6.5.2 client. When these users open certain documents that were created in R5, they are unable to save – even without making any changes. The error message is, “Only plain text can be used in this type of field.” Users with R5 clients are able to edit these documents with no problem.
I’ve determined that the problem seems to be within a Rich Text field – specifically, between the text entered into the beginning of the field and the file attachment that follows. When I delete the spaces and paragraph returns between these, then the document saves without error.
Note: The servers are still R5.
Does anyone know the cause of this problem? Or a better way to handle it?
Subject: R6 upgrade gives Rich Text error: Only plain text can be used…
Have you tried deleting the form and recreating it? It sounds like it might be a corruption issue.
http://www-10.lotus.com/ldd/nd6forum.nsf/55c38d716d632d9b8525689b005ba1c0/efc1ea7a83c0a24b85256f4d0074076a?OpenDocument
Subject: Recreating form…
The form would be a nightmare to recreate. It has over 200 fields, numerous access-controlled sections, complicated hide formulas, and lots of script in postopen, querysave, etc…
If we could narrow the corruption to a specific field (there are 20 Rich Text fields that could be the problem), then maybe I could try replacing just that field. Or is this something “deeper” in the form itself?
Subject: *Are any of the rich text fields in subforms? I’d focus on those, followed by any in access controlled sections
Subject: RE: *Are any of the rich text fields in subforms? I’d focus on those, followed by any in access controlled sections
Thanks for the reply!
There are no subforms, but there are access-controlled sections – and almost all of the Rich Text fields are in an access-controlled section.
The problem is intermittant, so it’s hard to see a pattern, but it looks like I might be able to focus on 2 or 3 Rich Text fields.
Subject: RE: Recreating form…
Marc,
Try Cutting the Form and then Pasting it back. Sounds foolish but it has worked for me on R6.
HTH,
Bob
Subject: RE: Recreating form…
Yeah, Notes is definitely funny that way. I’ve had that fix problems in the past, but I’ve also had it make things worse – especially in terms of messing up all the “hide when” formulas (and this form has tons of these).
Still, this is obviously better than actually building the form from scratch, so I may need to try this. Thanks for the tip!
Subject: R6 upgrade gives Rich Text error: Only plain text can be used…
I had the same error.Documents can not be saved with R6 clients, but R5 client can.
The form contains a subform based on formula.
When the formula result is “”, the document can not be saved.
I create a “empty” subform and the formula return “Empty” instead of “”