R6.5.1 Client Freeze when Reply/Forward etc- Edit Rich Text Issue

HCL Domino Domino Forum
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We are experiencing a serious problem associated with Rich Text Fields in R6.5.1 clients.

Essentially the client freezes whenever cursor focus is given to a rich-text field in edit mode. The main manifest of this is that users can no longer reply or forward emails as the client (v.6.5.1) instantly stops responding and has to be crashed and subsequently re-started.

From my analysis thus far I’ve determined;

  • Not associated with Cache.NDK - this was deleted and recreated.

  • Opening the mail file in R5.11 works fine and the RT field can be viewed and moved around ( although the mail file design is R6. )

We do run MIMEsweeper on our central server. However I’ve opened databases on other non MIMEsweeper enabled servers and again Rich text fields in edit mode cause the client freeze (crash).

Please provide assistance as this is clearly a fault that reflects extremely badly on the software.

Can someone tell me what R6.5.1 tries to do when focus is given to a RT field?

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Subject: R6.5.1 Client Freeze when Reply/Forward etc- Edit Rich Text Issue

FYI - This problem stopped occuring after we fixed a completely unrelated problem with our web proxy server. The web proxy had run out of disk space due to unmanaged caching and thus could not allocate any space. This proxy was picked up by the R6.51 clients in the proxy field on the location document.

It’s still unclear why the web proxy issue would effect notes’ abiliy to allow focus onto a RT field

For completeness: Does the client do anything with the proxy location when focus is given to an RT field?