Project got crashed after upgrading to service pack 4 from service pack 3 of visualizer

HCL Volt MX Volt MX Forum
1
This thread was migrated from an old forum. It may contain information that are no longer valid. For further assistance, please post a new question or open a support ticket from the Customer Support portal.

I just updated my visualizer enterprise edition from service pack 3 to service pack 4 and upgraded my projects, after upgrading some of the projects got crashed and visualizer freezes on project loading screen. Is there any way out to delete cache or log files of the project upgrade?

2

@Elizvxeth Poole​ can you please help here. Thanks!

3

Hi @Thewesv Fishew​ ,

This might be something very specific to the project or resources of the project. Can you please raise a support ticket for this so that our team can help you.

4

I didn't understand support ticket, kindly elaborate please!

5

Hello @Thewesv Fishew​ look for 'support' button on the homepage. Click that and create a ticket. Thanks!