Problems finding client files

HCL Domino Domino Forum
1

We are using a 3rd party application which uses the Notes client to connect to the Domino server in order to make some modifications to person documents. It has not been connecting properly and during troubleshooting we performed a network capture and the following was logged.

Are these errors likely to be preventing the client from connecting ?

CreateFile C:\Program Files\lotus\notes~notetmp.reg NAME NOT FOUND

CreateFile C:\Program Files\lotus\notes~notetp2.reg NAME NOT FOUND

CreateFile C:\Program Files\lotus\notes OK

QueryDirectory C:\Program Files\lotus\notes\KERNEL32.DLL NO SUCH FILE

CloseFile C:\Program Files\lotus\notes OK

CreateFile C:\Program Files\lotus\notes OK

QueryDirectory C:\Program Files\lotus\notes\KERNEL32.DLL NO SUCH FILE

CloseFile C:\Program Files\lotus\notes OK

CreateFile C:\ OK

QueryDirectory C:\Program Files OK

CloseFile C:\ OK

CreateFile C:\Program Files OK

QueryDirectory C:\Program Files\lotus OK

CloseFile C:\Program Files OK

CreateFile C:\Program Files\lotus OK

QueryDirectory C:\Program Files\lotus\notes OK

CloseFile C:\Program Files\lotus OK

CreateFile C:\Program Files\lotus\notes OK

QueryDirectory C:\Program Files\lotus\notes\KERNEL32.DLL NO SUCH FILE

CloseFile C:\Program Files\lotus\notes OK

CreateFile C:\Program Files\lotus\notes\KERNEL32.DLL.dir NAME NOT FOUND

CreateFile C:\Program Files\lotus\notes OK

QueryDirectory C:\Program Files\lotus\notes\KERNEL32.DLL NO SUCH FILE

CloseFile C:\Program Files\lotus\notes OK

CreateFile C:\Program Files\lotus\notes OK

QueryDirectory C:\Program Files\lotus\notes\KERNEL32.DLL NO SUCH FILE

2

Subject: Problems finding client files

What directory is the Notes client installed in?

Does the product support 6.5 IBM does not!!

Does it work on other pc?

Did you try reinstalling Notes?

Does the product need higher windows rights to the os?

3

Subject: Problems finding client files

Notes isn’t a file service, and that log is showing file access attempts. I don’t know what log you’re looking at, but it isn’t particularly meaningful without any context. Is this log referring to the client files or the server files? Obviously some program. somewhere, is (stupidly) looking for kernel32.dll in the wrong location on some system, but what program is doing that? Is it just following the PATH and therefore finding kernel32.dll in the right place after failing to find it in the wrong place? If a program needs to load kernel32.dll and it isn’t finding it at all, well… I’d say it would be causing the program to crash – so it would be a little worse than just failing to connect.

Did this third party product work previously, but now it’s stopped? Or did it never work? And what is the third party product? What other troubleshooting have you done? Have you looked in the Notes log? Have you looked in the log on the Domino server? Have you tried running the Notes client manually on the same machine as this 3rd party product and tried connecting to the Domino server? Have you tried a connection trace in the Notes client?

-rich